----==_mimepart_691cbb788bc70_2341abe377c5889036 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Everyone, I just received a phone call from the client's daughter/= POC Heidi Patzik. She requested that we review every single shift tha= t was billed to ensure that both sides are in agreement concerning the ba= lance due of $6,760.87. She claims she is going to be calling back before= the end of the day to provide a credit card and to process the payment i= n full. We will keep everyone updated as to the status of this. T= hank you! Regards, Marc Atkinson Senior Client Account Spec= ialist Customer Contact & Collections Center 866-226-1702 - Main Line = 239-264-1290 - Direct billing@thekey.com =0D =0D On=0D Mon, 17 Nov at 2:11 PM=0D , TheKey Support wro= te:=0D Agreed. Well that's up to you. I informed th= e client that it's not working and we required a credit card otherwise we= would send the file to collections.=C2=A0 =0D =0D =0D On Mon, Nov 17, 2025 at 2:01=E2=80=AFPM Lito Delapena wrote: =0D =0D =0D =0D =0D HI Tim, =0D =0D One of the checks you sent this morning has a different routing number t= hat we previously used, we can make an attempt at using this information = is needed, but also agree that the "voided" check they provided=C2=A0is d= efinitely photo shopped with this information.=C2=A0 =0D =0D =0D Lito Delapena =0D =0D Customer Contact and Collections Manager | TheKey=0D =0D Mobile: 619-722-8561 =0D =0D =0D =0D =0D =0D On Mon, Nov 17, 2025 at 10:56=E2=80=AFAM Timothy Thomas = wrote: =0D =0D =0D Hi Sophie, =0D I don't believe this client intends to pay. Upon further investigation, = the void checks look falsified. I'll follow up one last time but I'm not = confident we'll get anywhere.=C2=A0 =0D =0D =0D =0D =0D On Mon, Nov 17, 2025 at 12:06=E2=80=AFPM Sophia Jantz wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Tim, =0D =0D =0D =0D Good morning. I wanted to let you know that the payment for the invoices= below was returned as unable to locate the account. I did use the voided= check that was provided, I attached a copy. May you please try working w= ith the client on a new form of payment since they will not accept calls = from the billing department. I have not reached out to Wendy. Thank you =0D= =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Respectfully, =0D =0D =C2=A0 =0D =0D Sophia Jantz =0D =0D =0D =0D Collections and Contact Specialist 2|=C2=A0TheKey=0D =0D =0D =0D Phone: 866-226-1702 =0D =0D billing@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Sun, 16 Nov at 8:59 PM=0D =0D , Martin Brozosky wrote= :=0D =0D =0D =0D =0D =0D ----==_mimepart_691cbb788bc70_2341abe377c5889036 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Everyone, =0D =0D I just received a phone call from the client's daughter/= POC Hei