--00000000000023e478064e5b9824 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the chat today Tim. We'll chat with Sonu to see if there is a technology solution for this. If not, let's talk about workarounds, not a fan of leaving revenue on the table. Best, Greg On Wed, Mar 25, 2026 at 11:46=E2=80=AFAM Timothy Thomas wro= te: > Hi Greg & Chris, > > VCH=E2=80=94our largest referral partner in Canada=E2=80=94has begun send= ing us > cluster-care community clients, and the opportunity is significant (an > 8-hour day typically totals 5=E2=80=937 visits). > > Right now, we=E2=80=99re constrained by billing workflow in ClearCare. VC= H > requires separate invoices per client, and without a workable process we > had to decline a 40-hours/week rotation this morning. > > We approached Cinch, but they=E2=80=99ve advised they don=E2=80=99t curre= ntly support the > Canadian ClearCare URL, which blocks the integration we need. > > Any support or suggestions here would be greatly appreciated. > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --00000000000023e478064e5b9824 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the chat today Tim. We'll chat with Sonu to= see if there is a technology solution for this. If not, let's talk abo= ut workarounds, not a fan of leaving revenue on the table.=C2=A0 Best,=C2=A0 Greg On Wed, Mar 25, 2026 at 11:46=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Hi Greg & Chris= , VCH=E2=80=94our largest referral partner in Cana= da=E2=80=94has begun sending us cluster-care community clients, and the opp= ortunity is significant (an 8-hour day typically totals 5=E2=80=937 visits)= . Right now, we=E2=80=99re constrained by billing workflow in ClearC= are. VCH requires separate invoices per client, and without a workable proc= ess we had to decline a 40-hours/week rotation this morning. We appr= oached Cinch, but they=E2=80=99ve advised they don=E2=80=99t currently supp= ort the Canadian ClearCare URL, which blocks the integration we need.=C2=A0= Any support or suggestions here would be greatly appreciated.=C2=A0= -- Tim Thomas H= ead of Midwest & Canada Divisions |=C2=A0 TheKey Mobile: 514.591.= 9387 = --00000000000023e478064e5b9824--