--000000000000cd040f063c1a48aa Content-Type: text/plain; charset="UTF-8" Hi all, and Happy Monday! I wanted to send a quick reminder about Medallia Detractors and following up within 24 hours of submission. Overall since the roll out of the new documentation and follow-up process (7/16), we are seeing a *90% compliance rate* to the new SLA - so *thank you* for your commitment and follow through! There are a few stand outs that are past the current SLA, so we wanted to send out a quick reminder to all. The playbook is here , for reference. If you need any support with follow up, or have any questions or issues accessing Medallia, please reach out to myself or Megan! Bridgett Scherer Director, Client Experience | TheKey Mobile: 425.429.1064 --000000000000cd040f063c1a48aa Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, and Happy Monday! I = wanted to send a quick reminder about Medallia Detractors and following up = within 24 hours of submission. Overall since the roll out of the new docume= ntation=C2=A0and follow-up process (7/16), we are seeing a 90% complianc= e rate to the new SLA - so thank you = =C2=A0for your commitment=C2=A0and follow through! There are a few stand ou= ts that are past the current SLA, so we wanted to send out a quick reminder= to all. The playbook is here , for reference.=C2=A0 If you need any support with follow up, or have any questi= ons or issues accessing=C2=A0Medallia, please reach out to myself or Megan!= =C2=A0 B= ridgett Scherer = Director, Client Experience |=C2=A0 TheKey Mobile: 425.429.1064 --000000000000cd040f063c1a48aa--