----==_mimepart_68dc21d670706_1fe3fc976582c4c308089e0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey/Maria,=C2=A0 Please provide an update. We would like to resolve = asap. If there is anything needed from us on our end to assist with reach= ing resolution, please let us know.=C2=A0 =C2=A0 Cynthia Valdez Financ= e Onboarding Analyst III =C2=A0|=C2=A0TheKey Phone: 855-205-8007 =C2= =A0 = = On Thu, 25 Sep at 10:00 AM , Cynthia Valdez = wrote: = = Hi Joey/Maria,=C2=A0 Touching base again for an update. Please advise o= n request for updated signature on CCA.=C2=A0 The ongoing issue is that t= he current signature for Client is invalid as an email address.=C2=A0 = =C2=A0 = Cynthia Valdez = = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = Phone: 855-205-8007 = = =C2=A0 = = = = On Tue, 23 Sep at 12:36 PM , Jeannie Ortiz = wrote: = = Good Day, = = I am writing to follow up on the status of this account. The associated = ticket has been open since August and remains unresolved, which is a caus= e for concern. Attached, you will find a screenshot that illustrates the = situation. It is important to note that the responsible party signed the = correspondence with an email signature that, unfortunately, does not meet= compliance standards.=C2=A0 Moreover, should they choose to dispute the= invoices or refuse payment, we find ourselves without a robust consent a= greement to support our position. This lack of a sound agreement may comp= licate our efforts to secure the owed payments. I would appreciate your a= ssistance in addressing this matter promptly so that we may reach an appr= opriate resolution. =C2=A0Thank you for your attention to this urgent iss= ue. = = = = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = = = = = = = On Mon, 22 Sep at 9:40 AM , Cynthia Valdez = wrote: = = Hi Joey/Maria, = Can you please offer an update on when we could expect updated CCA? =C2=A0= = = If there are any questions or clarification on request, please let us kn= ow.=C2=A0 = = Cynthia Valdez = = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = Phone: 855-205-8007 = = =C2=A0 = = = = On Thu, 18 Sep at 9:24 AM , Cynthia Valdez = wrote: = = Good Morning,=C2=A0 = = Checking back for an update on needed docs. Please advise.=C2=A0 = =C2=A0 = Cynthia Valdez = = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = Phone: 855-205-8007 = = =C2=A0 ----==_mimepart_68dc21d670706_1fe3fc976582c4c308089e0 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Jo= ey/Maria,=C2=A0 <div dir=3D"ltr" style=3D'box-sizing: border-box; word-break: break-word;= overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "Helveti= ca Neue", Helvetica, Arial, sans-serif; font-size: 13px; font-style: norm= al; font-variant-ligatures: normal; font-variant-caps: normal; font