Fwd: Feedback Email

Forwarding to you for visibility. I’m setting up a call with her to discuss
further.

---------- Forwarded message ---------
From: Desiree A. <desiree.aranjo@thekey.com>
Date: Fri, Jul 11, 2025 at 2:10 PM
Subject: Re: Feedback Email
To: Cristal Munoz <cmunoz@thekey.com>


Hi Cristal,

Thank you for the feedback, and I completely understand the importance of
timely follow-ups, especially as we work toward growing the business. I
sincerely apologize for the delay in my response—it was not my intention to
let it go past the expected timeframe.

I did have a follow up task to respond to the client's email today, but the
day has been particularly busy with phone intakes and follow-ups.
As we currently don’t have standardized templates for these types of email
inquiries, crafting responses takes more time and focus to ensure accuracy
and professionalism.

That said, I understand how critical responsiveness is, and I’ll continue
working on finding a better balance to manage both phone and email
inquiries more efficiently moving forward.

Please let me know if there are any tools, templates, or processes you’d
recommend to help support quicker turnaround for email responses, while
balancing phone intakes. I appreciate your understanding and support.



Kind regards,


*Desiree Aranjo*

Regional Intake Manager

O. 416-488-8777


TheKey.ca <https://thekey.ca/>


[image: TheKey]


On Fri, Jul 11, 2025 at 1:42 PM Cristal Munoz <cmunoz@thekey.com> wrote:

> Hi Desiree,
> Our Executive Leadership team has asked that we stay on top of web leads
> and emails from prospective clients as we work toward growing the business.
> There are a lot of eyes on our response time at the moment.
>
> Recently, a member of our leadership team  submitted an inquiry over email
> and said you did a great job replying initially but when they sent another
> email to inquire about the cost that you haven't responded in almost 24
> hours. The response time is unacceptable and a poor client experience. If
> we want to win new business, we need to be far more responsive to leads
> because we are not in a position to lose out on these opportunities. Thanks
> and please let me know if you have any questions.
>
> *Note: *Jessie Daniel was the test lead
>
> --
>
> Sincerely,
>
> Cristal Munoz
>
> Inside Sales Manager
>
> cmunoz@thekey.com
>
> TheKey.com <https://www.thekey.com/>
>
> [image: image.png]
>


Sincerely,

Cristal Munoz

Inside Sales Manager

cmunoz@thekey.com

TheKey.com <https://www.thekey.com/>