----==_mimepart_698cf9f99bbf4_1d7c13d4fc50918ee Content-Type: multipart/alternative; boundary="--==_mimepart_698cf9f99bb0d_1d7c13d4fc50917f1"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_698cf9f99bb0d_1d7c13d4fc50917f1 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joseph/Carolyn - Madonna confirmed she will call the utility company t= omorrow to get this paid and avoid disconnection. =C2=A0 Please revie= w and ensure the bill is forwarding to AP for payment once it is received= and to allow enough processing/approval time. =C2=A0This will help us to= prevent any future service disruptions.=C2=A0 =C2=A0=C2=A0 Regards,=C2= =A0 AP Team=C2=A0 Fwd: IMPORTANT MAIL T Timot= hy Thomas =C2=A0reported via email 2 hours ago (Wed, 11 Feb 2026 at 3= :00 PM) =C2=A0 To:"Utility and Rent Support" Cc:joey.taylor@thekey.com, carolyn.daoust@thekey.com @U= tility and Rent Support please see attached and advise on the status of t= his payment. Thanks On Wed, Feb 11, 2026 at 2:47=E2=80=AFPM Carolyn Dao= ust wrote: See attachment. This just arri= ved today. Carolyn Daoust Gestionnaire des Ressources Humaines/Em= ployee Care Manager Ressources Humaines/Human Resources 514-907-5065 = TheKey.ca pdf =C2=A0 Num=C3=A9risation (12).pdf 102.79 = KB =C2=A0=C2=A0 J JosephTaylor replied 2 hours a= go (Wed, 11 Feb 2026 at 3:02 PM) =C2=A0 To:"Timothy Thomas" Cc:utility_rent@thekey.com, carolyn.daoust@thekey.com = Thank you, This needs to be handled ASAP, they are threatening to c= ut our office's power.=C2=A0 T Trish Nguyen replied 15 = minutes ago (Wed, 11 Feb 2026 at 4:26 PM) =C2=A0 To:tt@thekey= .com Cc:joey.taylor@thekey.com, carolyn.daoust@thekey.com, joey.taylor= @homecareassistance.com, madonna.borger@thekey.com Hi Joseph/Car= olyn - Please note that our AP processing timeline normally takes 2-3 wee= ks. =C2=A0Have the past invoices been sent to our AP inbox for processing= monthly?=C2=A0 @Madonna - Can you please review and let us know if A= P should handle this payment? It is seriously past due and might not make= it in time to avoid disconnection. Regards, =E2=80=8BAP Team = pdf =C2=A0 Num=C3=A9risation (12).pdf 102.79 KB =C2=A0= =C2=A0 M MadonnaBorger replied 11 minutes ago (Wed, = 11 Feb 2026 at 4:30 PM) =C2=A0 To:"Trish Nguyen" Cc:tt@thekey.com, joey.taylor@thekey.com, carolyn.daoust= @thekey.com, joey.taylor@homecareassistance.com I thought the cana= dian team was looking after it due to how these are paid. Let me see if i= have login....where were the emails going for these statements? = M MadonnaBorger replied 7 minutes ago (Wed, 11 Feb 2026 at = 4:33 PM) =C2=A0 To:"Trish Nguyen" = Cc:tt@thekey.com, joey.taylor@thekey.com, carolyn.daoust@thekey.com, jo= ey.taylor@homecareassistance.com I can try and call them and pay u= tilities J JosephTaylor replied 6 minutes ago (Wed, 11 = Feb 2026 at 4:35 PM) =C2=A0 To:"Madonna Borger" Cc:utility_rent@thekey.com, tt@thekey.com, carolyn.daou= st@thekey.com, joey.taylor@ho