--0000000000009136eb0640963a2a Content-Type: multipart/alternative; boundary="0000000000009136e90640963a29" --0000000000009136e90640963a29 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team! We=E2=80=99re excited to share that our Client Experience Alerts (CEAs) hav= e officially rolled out=E2=80=94and we already have a major win within the fi= rst few days! A huge shoutout to Brittany Dudics for submitting a CEA related to a Caregiver Match Issue. In this case, the client=E2=80=99s wife expressed th= at the caregiver was oversharing personal ailments and stories, which had become overwhelming. Before reaching out to the client, Audra connected with Brittany to gather the full picture and confirm our plan. Together, they coordinated with the Caregiver Manager on next steps for restaffing. From there, Audra called the wife to express our concern and appreciation, reviewed our plan to resolve the issue, and then looped back with the entire team including Lilian, Area Sales Manager, to close the loop. This was a fantastic example of cross-team collaboration, quick response, and proactive communication. It also became a great coaching opportunity for the caregiver while reinforcing the importance of strong relationships with our clients and their families. Because of Brittany=E2=80=99s professionalism and responsiveness, the wife expressed great confidence in her and deep appreciation for the ongoing support she provides. The Connecticut team jumped in immediately to develop a solution, restaff the case, and provide education to the current caregiver. And the follow-up didn=E2=80=99t stop there: - Brittany scheduled a check-in call on Sunday with the wife to ensure the new caregiver was a great fit. - She scheduled a home visit on Monday to make sure the family continued to feel supported. - Mary Jo, Regional Caregiver Manager, also followed up with the new caregiver for feedback and additional coaching. This is exactly the kind of responsiveness and teamwork our CEAs are designed to highlight; identifying issues early, creating solutions quickly, and strengthening relationships in the process. We=E2=80=99ve included a screenshot below to show what this particular CEA = entry looks like in Salesforce. [image: image.png] As a reminder, Audra, Megan and I are here to support you with any questions, documentation, outreach, or solutions you may need as you begin using CEAs. Thank you, Brittany and the entire Connecticut team, for leading by example and showing how collaboration drives exceptional client experiences! Bridgett Scherer Director, Client Experience | TheKey Mobile: 425.429.1064 --0000000000009136e90640963a29 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team ! We=E2=80=99re excited to share that our Client Experience Alerts (CE= As) have officially rolled out=E2=80=94and we already have a major win with= in the first few days! A hug= e shoutout to Brittany D