--000000000000913978064d77dbf9 Content-Type: multipart/alternative; boundary="000000000000913978064d77dbf8" --000000000000913978064d77dbf8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! * Christina O'Loughlin BSN RN DPS * Director of Patient Services RN Quality and Services Manager [image: TheKey] On Fri, Mar 20, 2026 at 12:56=E2=80=AFPM Stephanie Robles wrote: > Thanks for this information! I did not know!! > > On Fri, Mar 20, 2026 at 10:01=E2=80=AFAM Bridgett Scherer > wrote: > >> Hi all, >> >> Welcome to another episode of Fun Fact Friday! Today we wanted to remind >> everyone about Medallia Surveys! >> >> *Did you know... *if your client doesn't have a primary contact listed >> in Wellsky with an email, your client will not receive ANY of our Medall= ia >> Surveys? Even if your client is their own contact, you must add them to = the >> contacts in Wellsky with an email and mark them as the Primary Contact f= or >> a survey to deploy. It's super easy and should be part of your Wellsky >> client set up: >> >> [image: image.png] >> [image: image.png] >> [image: image.png] >> Please ensure that all clients - new and existing - have an email and >> primary contact associated in Wellsky. Missing this means we miss critic= al >> feedback opportunities from our clients, which are exceptionally valuabl= e >> for understanding how we can improve their experience and keep them on >> service longer. >> >> Additionally, don't forget that we have a comprehensive Medallia Playboo= k >> >> all about our survey program - what they are, when we send them, and how= we >> follow up with client feedback. It is super important that we regularly >> review Medallia feedback (e.g., week