--0000000000007b0552064dd86321 Content-Type: text/plain; charset="UTF-8" Good morning Joey, I hope you are doing well. To help set you up for success on Zoom Contact Center, I wanted to pass along some helpful resources to review prior to our Go-Live date. See below. Thanks and please let me know if you have any questions. *SOP/VideoTrainings* Zoom Phone/ Salesforce Agent Guide SOP - Provides a step by step guide on handling inbound calls, outbound calls, etc. Zoom Video Trainings - Short 2-4 minute videos covering the above. *Next Steps* - Bryan will meet with you early next week to do some training. - We have also emailed Renee at Salesforce and requested access to our Sandbox for you and Desiree to practice before go-live. I will keep you posted once you have been added to the Sandbox. Best, Cristal Munoz Inside Sales Manager cmunoz@thekey.com Mobile: (616) 729-8114 https://thekey.com --0000000000007b0552064dd86321 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Joey, I hope you=C2=A0are doin= g well. To help set you up for success on Zoom Contact Center, I wanted to = pass along some helpful resources to review prior to our Go-Live date.=C2= =A0 See below. Thanks and please let me know if you have any questions.=C2= =A0 SOP/VideoTra= inings Zoom Phone/ Salesforce Agent Guide SOP Provides a= step by step guide on handling inbound calls, outbound calls, etc. Zoom Video Trainings Short 2-4= minute videos covering the above. Next Steps Bryan will meet with you early=C2=A0next week to do some training. We have=C2=A0also emailed Renee at Salesforce and requested access to our = Sandbox for you and Desiree to practice before go-live. I will keep you pos= ted once you have=C2=A0been added to the Sandbox. Best,= Cristal Munoz Inside Sales Manager =20 cmun= oz@thekey.com Mobile: (616) 729-8114 https://thekey.= com = --0000000000007b0552064dd86321--