--_004_PH5PR05MB998506DCE0578D6B9679E9825CA185APH5PR05MB998506_ Content-Type: multipart/alternative; boundary="_000_PH5PR05MB998506DCE0578D6B9679E9825CA185APH5PR05MB998506_" --_000_PH5PR05MB998506DCE0578D6B9679E9825CA185APH5PR05MB998506_ Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Hi Canada Partners, I am writing to advise you of a billing error identified today affecting th= e client invoices generated on January 7th, for the locations listed below.= The issue has been resolved for existing invoices. I've outlined additiona= l details below for line of sight. No action is needed on your end, but please feel free to distribute this in= formation to your respective teams so they are prepared in case they receiv= e questions from clients. The Issue: A billing system error caused some invoices to generate as tax e= xempt, resulting in incorrect invoice totals to reflect on the initial invo= ices sent to clients. Current Status: * Resolved: Existing invoices have been corrected. * Communication: Impacted clients are being notified via email and revised in= voices are being sent through our VersaPay customer portal. Clients Impacted per Location: * Montreal: 47 Clients * Calgary: 24 Clients * Winnipeg: 24 Clients * Oakville: 13 Clients * Toronto: 10 Clients Thank you, Kristy Poyner Billing Manager | TheKey [cid:2b2c11f7-f0ab-4f05-ac9c-646d3b52c0ae] --_000_PH5PR05MB998506DCE0578D6B9679E9825CA185APH5PR05MB998506_ Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable P {margin-top:0;margin-bo= ttom:0;} Hi Canada Partners, I am writing to advise you of a billing error identified today affecting th= e client invoices generated on January 7th, for the locations listed b= elow. The issue has been resolved for existing invoices. I've outlined addi= tional details below for line of sight. No action is needed on your end, but please feel free to distribute this in= formation to your respective teams so they are prepared in case they receiv= e questions from clients. The Issue: A billing system error caused some invoices to gener= ate as tax exempt, resulting in incorrect invoice totals to reflect on the = initial invoices sent to clients. Current Status: Resolved: Existing invoices have been corrected. Communication: Impacted clients are being notified via email an= d revised invoices are being sent through our VersaPay customer portal. Clients Impacted per Location: <ul data-path-