--0000000000006023220649a1ee1f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Matt!! Audra Williams National Director, Quality and Care Innovation audraw@thekey.com Mobile: (425) 757-7027 https://thekey.com On Fri, Jan 30, 2026 at 11:59=E2=80=AFAM Matthew Albano wrote: > Hi Team, > > I=E2=80=99m reaching out to share some important updates regarding our ne= w > regional site structure and the upcoming Zoom launch. We are moving towar= d > a more streamlined, priority-based routing system to ensure our leads are > handled as efficiently as possible. All of this will be live starting > Wednesday 2/11/2026. > > 1. We have officially split our sites into 12 distinct regions: Bay Area, > Greater LA, Greater SD, Midwest, Northeast Regulated, Pacific Northwest, > Southeast Regulated, Arizona/Texas, Northeast Non-Regulated, Southeast > Non-Regulated, Florida, and DMV. > > 2. To maximize efficiency, calls will now follow a specific hierarchy: > > Option 1: The call first seeks the designated Primary LHA for that region= . > > Option 2: If the Primary is unavailable, it moves to the Secondary LHA. > > Option 3: If neither is free, the call routes to Cristal=E2=80=99s team, = then > Amanda=E2=80=99s team. > > Option 4: If no one is available across those teams, the caller can choos= e > to hold their place in line or wait for the next available rep. > > 3. LHA Regional Assignments: > > *Bay Area* > Primary: James Ferlin > Secondary: Dericka Valmonte > > *Greater LA* > Primary: Dashira Contreras, Maria Prudhont > Secondary: Emily Lynch > > *Greater SD* > Primary: Francesca Onorato > Secondary: Tyler Dearing > > *Midwest* > Primary: Liesel Springall > Secondary: Tyler Dearing > > *Northeast Regulated* > Primary: Joshua Morales > Secondary: Kiana Prudhont > > *Pacific Northwest* > Primary: Emily Lynch > Secondary: Maria Prudhont, Dashira Contreras > > *Southeast Regulated* > Primary: Elizabeth Parrish > Secondary: Gigi Sportelli > > *Arizona/Texas* > Pri