--000000000000f34cad064340070a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim, Can you please provide a response to my previous email, as well. Preferably by EoD today. On Fri, Nov 7, 2025 at 1:47=E2=80=AFPM Timothy Thomas wrote= : > Hi Nina, > > I'll get those changes made today, Thank you > > On Fri, Nov 7, 2025 at 1:16=E2=80=AFPM Nina Kani wrote= : > >> A few concerns I wanted to flag: >> >> - >> >> *Home Page =E2=80=93 =E2=80=9CEnsuring the safety of your loved ones= =E2=80=9D section:* >> It currently states: *=E2=80=9CAll of our caregivers must go through = a >> rigorous screening process including a criminal background investigat= ion >> and a psychological test.=E2=80=9D* >> - >> >> It should read *=E2=80=9Ccriminal background check=E2=80=9D* rathe= r than >> *investigation.* >> - >> >> Also, what *psychological test* is being referenced here? Do we >> really do this? What is it? >> - >> >> *Meet Our Team section:* >> It mentions that CSMs and Staffing Managers are on call 24/7. Is this >> true? >> It also references* =E2=80=9CDirector of Memory Care.=E2=80=9D* I don= 't think we have >> a Director of Memory Care anymore. >> >> >> >> -- >> Nina Kani >> Chief Legal & Compliance Officer >> * Please note my email has changed: * >> nkani@thekey.com >> 650-416-1496 >> TheKey.com >> [image: TheKey] >> > --000000000000f34cad064340070a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim, Can you please provide a re= sponse to my previous email, as well.=C2=A0Preferably=C2=A0by EoD today.=C2= =A0 On Fri, Nov 7, 2025 at 1:47=E2=80=AFPM Timot= hy Thomas < tt@thekey.com > wrote:= Hi Nina, I'll get those changes made today, Thank = you On Fri, Nov 7, 2025 at 1:16=E2=80=AFPM Nina Kani < nkani@thekey.com > wrote: A few concerns I wanted to flag: Home Page =E2=80=93 =E2=80=9CEnsuring the safety of your love= d ones=E2=80=9D section: It currently states:=C2=A0 =E2=80= =9CAll of our caregivers must go through a rigorous screening process inclu= ding a criminal background investigation and a psychological test.=E2=80=9D= It should read=C2=A0 = =E2=80=9Ccriminal background check=E2=80=9D =C2=A0rather than=C2=A0= investigation. Also, wha= t=C2=A0 psychological test =C2=A0is being referenced here? D= o we really do this? What is it? Meet Our Team section: It mentions that CSMs = and Staffing Managers are on call 24/7.=C2=A0Is this true? It also refer= ences =C2=A0=E2=80=9CDirector of Memory Care.=E2=80=9D =C2= =A0I don't think we have a Director of Memory Care anymore. --= Nina Kani Chief Legal & Compliance Office= r Please note my email has changed: <font style=3D"font-family:Arial,Helvetica,sans-seri