--000000000000afd3750649ec7b41 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Kristy, The application was submitted on January 19th. They told me it could take a couple of weeks to process (business days). If I have not heard back by Thursday I will give them a call. Thank you for your patience. Dennis Fancy, BSP General Manager | Winnipeg, MB (204) 489-6000 TheKey.ca [image: TheKey] On Mon, Jan 5, 2026 at 5:06=E2=80=AFPM Kristy Poyner w= rote: > Hi Dennis, > > Looping in Tim Thomas here for line of sight. > > I have a few clarifying question before we can decide how to move forward > with this request. Also looping in our Finance onboarding manager, Jeanni= e > Ortiz, in case she has any other questions I may have missed. > > > 1. Will the insurance carrier be paying TheKey directly or reimbursing > the client? > 2. Is there anything that we can have on file that identifies, from > the carrier, how much coverage the client is approved for? > 3. Is there a website or anything we can reference to identify how we > would submit claims to this carrier? > > > Thank you, > *Kristy Poyner* > Billing Manager | *TheKey* > > > > > > On Mon, 5 Jan at 1:23 PM , Dennis Fancy > wrote: > Hi Marc, > > Nice to hear from you and Happy New Year! > > This client has retroactively been approved for 3 hours of daily care in > 2025 up to a maximum of $5000 CAD per annum. > > I have been on hold with Green Shield for several hours trying to get set > up as a provider for billing purposes. Given the time of year, their call > volume is higher than usual. To answer your question, we can put off > billing for December until I have clarification from Green Shield in term= s > of how we will be reimbursed. Once I have this information I will let you > know. > > Thank you for your patience while we work through this. The client has > chosen to work with us because of our willingness to bill the insurance > provider directly, minimizing/mitigating their out of pocket costs. > > Sincerely, > > Dennis Fancy, BSP > General Manager | Winnipeg, MB > (204) 489-6000 > > TheKey.ca > > [image: TheKey] > > > On Sat, Jan 3, 2026 at 9:45=E2=80=AFAM Marc Atkinson = wrote: > >> Hi Dennis, >> >> Thank you for your email and for providing this information. To clarify >> the situation with client Marilyn Elliot: >> >> All shifts from 12/3-12/31 have been entered into the client's care logs >> and look to be set to bill on Wednesday. >> >> - May you confirm if Green Shield is setup as a Parent Payer? It >> would be best to create an authorization for 12/3-12/31 to bill them = 2 >> hours per day while the third hour gets billed to the client's privat= e pay >> account. >> - For 1/1/26 onwards, we can create an authorization to bill Green >> Shield 3 hours per day. >> - In order to do this, we need the official authorization/agreement >> with Green Shield stating this coverage. We also need them to include= their >> billing information on how to invoice