--0000000000004f5f540645b8fbd9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Emma and team! I am adding in our Regional Directors for visibility. Best, Audra Williams Director, Divisional Operations audraw@thekey.com Mobile: (425) 757-7027 https://thekey.com On Thu, Dec 11, 2025 at 3:17=E2=80=AFPM Emma Zumsen wrote: > Hi everyone, > > I wanted to reach out and apologize for the recent Mimeo order > cancellations. I know this has been frustrating and created some real > headaches during a peak season =E2=80=93 I'm incredibly sorry for the dis= ruption. > > We've been working through connectivity issues between Mimeo and Coupa. > Although we're still finalizing details, I'm optimistic we've found a fix > that should prevent this in the future. It will also give us much better > visibility into the order flow going forward. This should help us catch a= ny > issues early and avoid this happening again. > > *Next steps for cancelled orders:* > > *If your order is urgent:* > > > - Please place your the order in Mimeo. We are making rush ordering > available in Mimeo until December 19th. > - Please use the note field "Note to GM &/or Accounting" on the > payment screen to indicate the rush shipping costs. Use "Rush order $x= x.xx > for Punchout Issue" so we can track costs.* Screenshot for reference > attached below.* > > *If your order is NOT urgent:* > > > - Please place your order using the standard shipping. > > *If you have any questions on this or any future Mimeo + Coupa issues *pl= ease > reach out to the alias' below: > > Coupa Support > > Marketing > > Big thanks to Lyndsay Organ, Katy Kessler, Jackie Summers, and our > partners at Mimeo and Coupa for jumping on this and working together to g= et > us to a solution. Their efforts have made a real difference. > > And thanks to all of you for your patience. > > > > Emma (with the support and collaboration of a tremendous cross-functional > teamlet) > > > > *Emma Zumsen* > Chief Marketing Officer | *TheKey* > Mobile: 612.387.8802 > [image: TheKey] > --0000000000004f5f540645b8fbd9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Emma and team! I am adding in our Regional Directors for visibility.=C2=A0= Best, = Audra Williams <font face=3D"tahoma, sans-seri