--000000000000091fd10645b8afbb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello The first # 44 1773 785005 Great Britian The second # 1 866 475-4967 It would connect with thekey main line - but when I tried to connect by pressing 1 to the selected office - it says I am not authorized to make international calls Thank you . Cathy *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] On Thu, Dec 11, 2025 at 1:47=E2=80=AFPM Timothy Thomas wrot= e: > @Cathy Gerth is unable to dial a client located in > New York state. Cathy please provide the number to Mark. > > As for international numbers, we have clients in the UK and France so > country code +44 and +33 should be tested. > > On Thu, Dec 11, 2025 at 4:03=E2=80=AFPM Mark Warner wrote: > >> Hi Tim, >> You definitely should not have any issues contacting US numbers. Please >> give me an example Int'l number to research and I'll follow up. >> >> Thanks, >> Mark Warner >> >> >> On Thu, 11 Dec at 3:44 PM , Shibam Karmakar >> wrote: >> Hi Timothy, >> >> Your support ticket #1336802 has been escalated to our senior team to >> ensure you receive the highest level of expertise and a swift resolution= . >> You'll be contacted directly by a senior support specialist with updates >> and further assistance. For real-time updates, feel free to click on >> https://hca.freshdesk.com/helpdesk/tickets/1336802. We appreciate your >> patience and are here to ensure your satisfaction. >> >> Thanks, >> *Shibam Karmakar * >> Service Desk Engineer >> Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> [image: TheKey] >> >> We are Happy to Assist You! >> >> On Thu, 11 Dec at 3:34 PM , Timothy Thomas wrote: >> Hi, >> >> We don't seem to be able to make international calls in Canada via Zoom. >> Many of our client contacts live in the US or overseas. Can we resolve t= his? >> >> -- >> >> *Tim Thomas* >> Head of Midwest & Canada Divisions | *TheKey* >> Mobile: 514.591.9387 >> [image: TheKey] >> >> 1336802:611100 >> > --000000000000091fd10645b8afbb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello=C2=A0 The first #=C2=A0 =C2=A0 44 177= 3 785005 Great Britian The second=C2=A0#=C2=A0 1 8= 66 475-4967 It would connect with thekey main line - but when I t= ried to connect by pressing 1 to the selected office - it says I am not aut= horized to make international calls Thank you . Cathy Cat= hy Gerth Cli= ent Success Manager=C2=A0 Direct: 778-403-614= 8 Office: =C2=A0778-279-3634 Email:=C2=A0 cgerth@thekey.com = On Thu, Dec 11, 2025 at 1:47=E2=80=AFPM Timothy Thoma= s < tt@thekey.com > wrote: <blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;borde= r-left:1px solid rgb(204,204,204);padding-