Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA Licence Application - Request for Additional Information

Hello,

I am writing for an update on your letter of credit.

Thank you,


Katia Dragan

Bilingual Licensing Review Assessor |  Temporary Help Agency & Recruiter Licensing Unit

Ministry of Labour, Immigration, Training & Skills Development |  Ontario Public Service

katia.dragan@ontario.ca<mailto:katia.dragan@ontario.ca>

[cid:eb15d604-6202-4447-9c8c-b77b01820109]

Taking pride in strengthening Ontario, its places and its people



Katia Dragan

Évaluatrice bilingue des demandes de permis  |  Permis d’agence de placement et de recruteur

Ministère du Travail, de l’Immigration, de la Formation et du Développement des compétences |  Fonction publique de l’Ontario

katia.dragan@ontario.ca<mailto:katia.dragan@ontario.ca>

 [cid:0750588b-7df7-44cc-b675-832515652919]

Fiers de renforcer l'Ontario, ses lieux et sa population



________________________________
From: Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
Sent: Thursday, December 18, 2025 9:47 AM
To: Sean Cygan <scygan@thekey.com>
Cc: compliance@thekey.com <compliance@thekey.com>; tt@thekey.com <tt@thekey.com>
Subject: Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA Licence Application - Request for Additional Information

Hello Sean,

Thank you for this update.

I will reach out on January 9th for an update if I do not hear from you before then.

Warm regards,


Katia Dragan

Bilingual Licensing Review Assessor |  Temporary Help Agency & Recruiter Licensing Unit

Ministry of Labour, Immigration, Training & Skills Development |  Ontario Public Service

katia.dragan@ontario.ca<mailto:katia.dragan@ontario.ca>

[cid:9afea498-dd57-4058-97fb-09222fa721bc]

Taking pride in strengthening Ontario, its places and its people



Katia Dragan

Évaluatrice bilingue des demandes de permis  |  Permis d’agence de placement et de recruteur

Ministère du Travail, de l’Immigration, de la Formation et du Développement des compétences |  Fonction publique de l’Ontario

katia.dragan@ontario.ca<mailto:katia.dragan@ontario.ca>

 [cid:0fdb6883-15e4-4431-ae9e-f566154e788f]

Fiers de renforcer l'Ontario, ses lieux et sa population



________________________________
From: Sean Cygan <scygan@thekey.com>
Sent: Wednesday, December 17, 2025 5:50 PM
To: Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
Cc: compliance@thekey.com <compliance@thekey.com>; tt@thekey.com <tt@thekey.com>
Subject: Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA Licence Application - Request for Additional Information


CAUTION -- EXTERNAL E-MAIL - Do not click links or open attachments unless you recognize the sender.

Dear Ms. Dragan,

I am writing to update you on the Know Your Customer (KYC) process for Arya Healthy Living Inc.

Our bank has indicated that the process is almost complete. Once we receive the final confirmation letter, I will send it over to you as soon as possible.  Will this delay in receiving the letter cause any issues with our application?

Thank you for your understanding. Please let me know if you have any questions or concerns regarding the KYC process for Arya Healthy Living Inc.

Sean


On Mon, Nov 17, 2025 at 10:47 AM Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca<mailto:Katia.Dragan@ontario.ca>> wrote:
Hello,

Thank you your message.

I will touch based with you regarding the amendment on December 17th, 2025.

We can see from there if additional time is required.

Warm regards,

Katia Dragan

Bilingual Licensing Review Assessor |  Temporary Help Agency & Recruiter Licensing Unit

Ministry of Labour, Immigration, Training & Skills Development |  Ontario Public Service

katia.dragan@ontario.ca<mailto:katia.dragan@ontario.ca>

[cid:ii_19b2e7f2162bb73555c5]

Taking pride in strengthening Ontario, its places and its people



Katia Dragan

Évaluatrice bilingue des demandes de permis  |  Permis d’agence de placement et de recruteur

Ministère du Travail, de l’Immigration, de la Formation et du Développement des compétences |  Fonction publique de l’Ontario

katia.dragan@ontario.ca<mailto:katia.dragan@ontario.ca>

 [cid:ii_19b2e7f216394c4b47f6]

Fiers de renforcer l'Ontario, ses lieux et sa population



________________________________
From: Sean Cygan <scygan@thekey.com<mailto:scygan@thekey.com>>
Sent: Monday, November 17, 2025 1:14 PM
To: Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca<mailto:Katia.Dragan@ontario.ca>>
Cc: compliance@thekey.com<mailto:compliance@thekey.com> <compliance@thekey.com<mailto:compliance@thekey.com>>; tt@thekey.com<mailto:tt@thekey.com> <tt@thekey.com<mailto:tt@thekey.com>>
Subject: Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA Licence Application - Request for Additional Information


CAUTION -- EXTERNAL E-MAIL - Do not click links or open attachments unless you recognize the sender.

Dear Ms. Dragan,

Thank you for your prompt response regarding the Irrevocable Letter of Credit (ILOC) amendment.

We understand and acknowledge the Ministry's position, as confirmed by your Legal Services Branch, that the letter must be amended according to the security requirements set out by the Employment Standards Act, 2000.

As we mentioned in our previous email on November 13th, making the required amendment typically takes 4–6 weeks to complete.

We are proceeding with initiating the KYC process for Arya Healthy Living Inc. to allow the bank to issue an amended ILOC fully in the name of the company.

Given the necessary timeline, can you please confirm that this delay will be acceptable?

Please let me know if you have any questions or concerns.

Kind regards,
Sean

On Mon, Nov 17, 2025 at 6:50 AM Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca<mailto:Katia.Dragan@ontario.ca>> wrote:
Hello,

Thank you for your response.

We have discussed your situation with our Legal Services Branch.

Unfortunately, under the security requirements as set out by the Employment Standards Act, 2000, the letter must be amended.

Alternatively, the current letter can be cancelled, and you can choose to pursue a surety bond<https://www.ontario.ca/page/licensing-temporary-help-agencies-and-recruiters#section-4>. It is entirely up to your preference, but surety bonds generally have a faster turnaround when compared to the letters of credit.

Thank you for your understanding,

Katia Dragan

Bilingual Licensing Review Assessor |  Temporary Help Agency & Recruiter Licensing Unit

Ministry of Labour, Immigration, Training & Skills Development |  Ontario Public Service

katia.dragan@ontario.ca<mailto:katia.dragan@ontario.ca>

[cid:ii_19b2e7f21623b33f1043]

Taking pride in strengthening Ontario, its places and its people



Katia Dragan

Évaluatrice bilingue des demandes de permis  |  Permis d’agence de placement et de recruteur

Ministère du Travail, de l’Immigration, de la Formation et du Développement des compétences |  Fonction publique de l’Ontario

katia.dragan@ontario.ca<mailto:katia.dragan@ontario.ca>

 [cid:ii_19b2e7f21629ea45cc44]

Fiers de renforcer l'Ontario, ses lieux et sa population

________________________________
From: Sean Cygan <scygan@thekey.com<mailto:scygan@thekey.com>>
Sent: Friday, November 14, 2025 10:58 AM
To: Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca<mailto:Katia.Dragan@ontario.ca>>
Cc: compliance@thekey.com<mailto:compliance@thekey.com> <compliance@thekey.com<mailto:compliance@thekey.com>>; tt@thekey.com<mailto:tt@thekey.com> <tt@thekey.com<mailto:tt@thekey.com>>
Subject: Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA Licence Application - Request for Additional Information


CAUTION -- EXTERNAL E-MAIL - Do not click links or open attachments unless you recognize the sender.

Dear Ms. Dragan



Attached you will find the completed Temporary Help Agency Additional Information Form.



The legal name of the entity is Arya Healthy Living Inc. There are two registered business names (DBAs) for this entity: TheKey and Home Care Assistance Waterloo. Documentation for both registrations is attached.



Please note that Melissa Reyes has been removed from the Ontario Business Registry and Chris Gerard has been added. The supporting documentation for this change is also attached.



Please let me know if you have any questions.

Kind regards,

On Thu, Nov 13, 2025 at 4:41 PM Sean Cygan <scygan@thekey.com<mailto:scygan@thekey.com>> wrote:

Dear Ms. Dragon,

Thank you for your email and for identifying the amendment required to the Irrevocable Letter of Credit (ILOC) associated with our application for Arya Healthy Living Inc.

We have reviewed your feedback with our issuing bank, JPMorgan Chase Bank, N.A. (Toronto Branch). The bank has indicated that removing the reference to “HCA Home Care Assistance Canada Inc.” would require Arya Healthy Living Inc. to undergo a full Know-Your-Client (KYC) process, which typically takes 4–6 weeks to complete and would substantially delay the licensing process.

To expedite resolution while ensuring the security remains fully enforceable for the benefit of the Ministry, the bank has proposed retaining the current language in the first paragraph of the ILOC, which reads as follows:

“FOR THE ACCOUNT HCA HOME CARE ASSISTANCE CANADA INC., 1100-1055 West Georgia Street, Vancouver, British Columbia, V6E 3P3 FOR AND ON BEHALF OF ARYA HEALTHY LIVING INC., 375 University Avenue East, Unit 104, Waterloo, Ontario, N2K 3M7 (the ‘Customer’)…”

The bank has confirmed that this structure does not change the legal or financial obligations under the Letter of Credit and that the Ministry remains the direct beneficiary with the same right to draw on the full CAD $25,000 amount. The wording simply reflects the administrative banking arrangement under which Arya Healthy Living Inc. operates its financial accounts through its parent company.

We would like to confirm whether the Ministry can accept this alternate wording, given that:

  *   The ILOC remains irrevocable, unconditional, and payable on demand to the Ministry.

  *   The amount, beneficiary, and enforceability are unchanged.

  *   The inclusion of “for and on behalf of Arya Healthy Living Inc.” clearly identifies the applicant entity as the obligor.

If this wording cannot be accepted, we will proceed with initiating the KYC process for Arya Healthy Living Inc. to allow the bank to issue an amended ILOC fully in its name; however, we would appreciate confirmation to avoid unnecessary delays if the current structure is permissible.

Please let us know whether this version of the ILOC will satisfy the Ministry’s security requirements or if a new ILOC must be issued.

Thank you for your time and consideration.

Kind regards,


On Thu, Nov 6, 2025 at 8:28 AM Sean Cygan <scygan@thekey.com<mailto:scygan@thekey.com>> wrote:
Hi Katia,

Yes we have received the email and we are working on the request.

Sean

On Thu, Nov 6, 2025 at 5:52 AM 'Dragan, Katia (MLITSD)' via Compliance <compliance@thekey.com<mailto:compliance@thekey.com>> wrote:
Hello,

I am just writing to ask that you confirm having received this email.

Thank you,


Katia Dragan

Bilingual Licensing Review Assessor |  Temporary Help Agency & Recruiter Licensing Unit

Ministry of Labour, Immigration, Training & Skills Development |  Ontario Public Service

katia.dragan@ontario.ca<mailto:katia.dragan@ontario.ca>

[cid:ii_19b2e7f21619dd774fe1]

Taking pride in strengthening Ontario, its places and its people



Katia Dragan

Évaluatrice bilingue des demandes de permis  |  Permis d’agence de placement et de recruteur

Ministère du Travail, de l’Immigration, de la Formation et du Développement des compétences |  Fonction publique de l’Ontario

katia.dragan@ontario.ca<mailto:katia.dragan@ontario.ca>

 [cid:ii_19b2e7f216229f7ce7c2]

Fiers de renforcer l'Ontario, ses lieux et sa population



________________________________
From: Katia Dragan <katia.dragan@ontario.ca<mailto:katia.dragan@ontario.ca>>
Sent: Thursday, October 30, 2025 8:46 AM
To: compliance@thekey.com<mailto:compliance@thekey.com> <compliance@thekey.com<mailto:compliance@thekey.com>>; tt@thekey.com<mailto:tt@thekey.com> <tt@thekey.com<mailto:tt@thekey.com>>
Subject: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA Licence Application - Request for Additional Information

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10/30/2025

ARYA HEALTHY LIVING INC.
unit 104-375 University Avenue East
Waterloo, ON N2K 3M7
Canada

By Email compliance@thekey.com<mailto:compliance@thekey.com>; tt@thekey.com<mailto:tt@thekey.com>

Re: Application ID BLA-0000002955, ARYA HEALTHY LIVING INC.

This is in regards to the above-noted application under the Employment Standards Act, 2000 for a licence to operate as a temporary help agency.



We require the following additional information:

Irrevocable Letter of Credit
I have reviewed the security provided in connection with your application. The ILOC requires an amendment.

The first paragraph of your ILOC states:

  *   WE, JPMORGAN CHASE BANK, N.A., TORONTO BRANCH, ATTN: STANDBY LETTER OF CREDIT UNIT, SUITE 4500, TD BANK TOWER, 66 WELLINGTON STREET WEST, TORONTO, ONTARIO M5K 1 E7, CANADA (EITHER "WE" OR THE "BANK") HEREBY ISSUE TO AND IN YOUR FAVOUR OUR IRREVOCABLE STANDBY LETTER OF CREDIT FOR THE ACCOUNT HCA HOME CARE ASSISTANCE CANADA INC., 1100 - 1055 WEST GEORGIA STREET, VANCOUVER, BRITISH COLUMBIA, V6E 3P3 FOR AND ON BEHALF OF ARYA HEALTHY LIVING INC. 375 UNIVERSITY AVENUE EAST, UNIT 104, WATERLOO, ONTARIO, N2K 3M7 (THE "CUSTOMER") FOR AN AMOUNT NOT TO EXCEED CAD 25,000.00 (CANADIAN TWENTY-FIVE THOUSAND AND 00/100 DOLLARS) IN LAWFUL MONEY OF CANADA.

Per the ministry template<https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKo-2BeJwv3PapSvlpyFiirF0SmcAj8qNdh6ri-2BEP3XfvDYpNsSVYfr9V2wrAcaoYMHQg-3D-3Dwdzh_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVUKRa2OUG9mqvE6UBMQCQlwqjHWQIrzcEqrpBxEQlrf0WHwDrDckz94nXocICm2nvfzH-2B659NGPckOeLiruGPkmDynRy0ZiClZGw7YPr1BloEIceZlGO-2FVKQ8B5-2B4x3p5g-3D-3D>, the first paragraph must be replaced with the following:

  *   WE, JPMORGAN CHASE BANK, N.A., TORONTO BRANCH, ATTN: STANDBY LETTER OF CREDIT UNIT, SUITE 4500, TD BANK TOWER, 66 WELLINGTON STREET WEST, TORONTO, ONTARIO M5K 1 E7, CANADA (EITHER "WE" OR THE "BANK") HEREBY ISSUE TO AND IN YOUR FAVOUR OUR IRREVOCABLE STANDBY LETTER OF CREDIT FOR THE ACCOUNT OF ARYA HEALTHY LIVING INC. 375 UNIVERSITY AVENUE EAST, UNIT 104, WATERLOO, ONTARIO, N2K 3M7 (THE "CUSTOMER") FOR AN AMOUNT NOT TO EXCEED CAD 25,000.00 (CANADIAN TWENTY-FIVE THOUSAND AND 00/100 DOLLARS) IN LAWFUL MONEY OF CANADA.

In other words, the security must be issued to the account of the applicant business. We cannot accept a security issued to the account of another business on behalf of the applicant.

Kindly ask the bank to issue an amendment to resolve this issue.

If this is not possible, you may wish to look into a new ILOC, or a surety bond, in order to meet the security requirement.


Tax Compliance Verification (TCV)

I have completed a TCV check using the Ministry of Finance's (MoF) online portal. The TCV check we conducted for 23-019689-TCV has returned a result of: Non-compliant.


In my previous experience, this generally occurs because the applicant has not entered the TCV portal<https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKuR8JhXXad2gTwsFXjpdAA-2BUQs-2BaT9Ilng2p99i4RAdFgEYDWl1LU-2BWY3nsZn-2FqrE-2B6qwS4ZCk1rR6sULMGhffkSCVfj2CgFOV1eVLH1i14UzqVFimGF-2FPp-2BPUq6Z2w-2BstxzctuUcvTeLYYFzmYqfwdfdyJdohCLODWX5Hq61cy4tTVWA5jcoWIWl0nCJqBdgFbVreQMEQrik4mWozaPa6SszmL-2B7all-2FO2B-2FWRE-2FG2BwlIAfCwj758-2Bq52viUFErCfelMIwOOioeH-2Ba1jbHh9NCyL-2BRKtRo3cVaP5LHBER1Pa7-2FGUdoAqZoMa6vaK5519IuNsRlmM1kn-2Baj3rZOw0GbYFeHXRzDUlxzSxclbRLd2FXGpUZiOOEVD96C6kQxpasTh-2FEpiwGHShgVlqU1aDPvyGjvWLIbwQ5bEwe7ZCp9ALU-2FZ7WyaQ6SGDjJGN7ZPf8Nw-2FmXliis05LrD-2Fc9rXl9o1-2F39pAAjyIrhRiJh01UrM0Y0NTcfZSAY6lGMemNLcEsWqvwtuaTthoGkcsS1N5BVvILmiIwKFRPBRzn3P9hIa5U_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVSj4Mwy-2FSeUuCxAerVKQukCFoIUV-2BJhlCKnMSyV84AxnVU0ghJ4MtX5bbWIHQ1j4K13CY-2Fb2EwBxd2X5iRZ3r2QJCNVQMTt480GLjVHDRJfw5q5DlVF6mT5AtxWv1HpdNQ-3D-3D> to upload an up-to-date Filling and Balance Confirmation (FBC) letter from the CRA showing that the legal entity is up to date on filing their returns and do not have any balances owed. However, the Ministry of Finance and the CRA are the ultimate authorities on this matter.

More information regarding the TCV process can be found here<https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKuR8JhXXad2gTwsFXjpdAA-2BUQs-2BaT9Ilng2p99i4RAdFgEYDWl1LU-2BWY3nsZn-2FqrE-2B6qwS4ZCk1rR6sULMGhffkSCVfj2CgFOV1eVLH1i14UzqVFimGF-2FPp-2BPUq6Z2w-2BstxzctuUcvTeLYYFzmYqfwdfdyJdohCLODWX5Hq61cy4tTVWA5jcoWIWl0nCJqBdgLTzInSowq6mxMi5gsmox1P7FfTAn1OgW5ECRWFrV8GFUWHi055tVhQ3tQKGHoi-2B2bRh9TuR7iLqLpxdBMsUZxSYpwQ5xq15H-2FNjOA-2FkNOGU-2FdOkqD-2FcS2cHrMpkDIzR46b7G-2B2FyPvAal3-2BrokCMSX9A3KRO7wToxlvYZZRhJEHZNStvRXuiG8gBPXD0AEiUMMuLolCr3l1I7M70vtJIb6L1EpuVIvEQlhGG9tkA-2BXiEcI5NRGP9-2FLbHpitHCT9Ex54Owl3ASYIKXW5-2F90moSzel1VClMGuVv2K5qlbBzjMTH4g55Xq73MRSLkQasA0hqTWnn2BxEAKWExWg69idXDDph9v1HCA13a6hLBmM-2BX43tWa_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVYm-2FXHvDEtwPliNRX7RVLbcRTyLXwru1Eoo9cyUV4hI-2FMHHDj2OMYhaMg-2FZc5SNYyJBvkDjnvJs-2BJl8EkyQdazXm-2FhYUrVAJrOM5-2BzFFSujjbC2Mv63k6Yid8hYp2epSOQ-3D-3D>. You can contact the dedicated TCV team at:

  *   1-866-ONT-TAXS (668-8297)
  *   Toll-free TTY: TTY: 1-800-263-7776
  *   By email - TCV@ontario.ca<mailto:TCV@ontario.ca>

Business Structure Details
The application submission form you submitted indicates that there are is one individual registered as a corporate director(s) and/or officer(s):

  *   Chen Xie

However, our search with the Ontario Business Registry indicates that there are two individual registered as a corporate director(s) and/or officer(s):

  *   MELISSA REYES
  *   TIMOTHY THOMAS

Kindly complete each attached form to confirm your business structure information. Please ensure that all pages are completed, and that you indicate the following for all individuals:

  *   The director(s)/officer(s)'s full name
  *   The director(s)/officer(s)'s title
  *   The director(s)/officer(s)'s address

Business Address:

The business address provided for the applicant in the Ontario Business Registry is:

  *   130 Adelaide Street West, Suite 701, Toronto, Ontario, M5H 2K4, Canada

The business address provided for the applicant in the application is:

  *   unit 104-375 University Avenue East, Waterloo, ON N2K 3M7, Canada

Please confirm your complete business address by responding to this email.

Operating Names:
The following operating name is present in the Ontario Business Registry, but does not seem to appear in your application:

  *   HOME CARE ASSISTANCE WATERLOO

Please confirm the operating names of the applicant business by responding to this email.

We would appreciate your attention to these matters by: November 13, 2025


Thank you in advance.


Katia Dragan
MLITSD Reviewer
Temporary Help Agency & Recruiter Licensing Unit
Ministry of Labour, Immigration, Training and Skills Development





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