----==_mimepart_691631b9c5d8_1e441081434112374ef Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 Alejandro brought this to my attention. I am gettin= g with management to find out how we can meet these two criteria.=C2=A0 = Thank You,=C2=A0 Jeannie Ortiz Finance Onboarding & Experi= ence Manager jeannie.ortiz@thekey.com=C2=A0 Phone:=C2=A0855.205.8007|Fa= x:=C2=A0813.693.5625=C2=A0|Email:=C2=A0ltci@thekey.com=C2=A0 =0D= =0D On=0D Tue, 11 Nov at 6:56 PM=0D , Timothy Thomas wrote:=0D could someone from the LTC team review the = email below? it appears we have a client with a US policy attempting to c= laim canadian services.=C2=A0 =0D =0D thank you.=C2=A0 =0D =0D =0D On Tue, Nov 11, 2025 at 3:24=E2=80=AFPM Joey Taylor wrote: =0D =0D =0D Is there a manager from billing I can put him in touch with?=C2=A0This i= s Blank's son =0D ---------- Forwarded message --------- From: Andrew Samet Date: Tue, Nov 11, 2025 at 11:57=E2=80=AFAM Subject: Long term C= are Policy Coverage Issue To: joey.taylor@thekey.com , mlicoudis@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi Joey and Maria: =0D =0D =0D =0D =0D Attached is a denial letter from UNUM for my mother's long-term care poli= cy for the Key in Montreal. =0D =0D =0D =0D =0D On page 2 it gives the criteria. =0D =0D =0D =0D =0D The letter states since the Key in Montreal by definition is not a state = registered home care provider (being in Canada) =E2=80=94 coverage defaul= ts to meeting five criteria. =0D =0D =0D =0D =0D It says the Key failed to provide sufficient information to be approved o= n two of the criteria: =0D =0D =0D =0D =0D -"has standards, policies and rules established by a professional group w= hich is associated with the organization." =0D =0D =0D =0D =0D - "includes at least one Physician.... =0D =0D =0D =0D =0D The information provided by Eurenah Thomas at the Key (855-205-8007) acco= rding to Josh at UNUM (I spoke to Josh today) did not provide the necessa= ry information to meet these two criteria. =0D =0D =0D =0D =0D He said that supplemental information could be provided by Ms. Thomas to = meet these two requirements. =0D =0D =0D =0D =0D Thank you for your help! =0D =0D =0D =0D =0D Call me if you need further information. =0D =0D =0D =0D =0D Andrew Samet =0D =0D 202-425-0547 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D -- Joey Taylor =0D Directeur G=C3=A9n=C3=A9ral/General Manager =0D 514-907-5065 =0D TheKey.ca=C2=A0=C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_691631b9c5d8_1e441081434112374ef Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Timothy,=C2=A0 =0D =0D Alejandro brought this to my attention. I am getting wit= h management to find out how we can meet these two criteria.=C2=A0 =0D= =0D =0D =0D =0D =0D =0D Thank You,=C2=A0 Jeannie Ortiz =0D Finance Onboarding & Experie= nce Manager =0D jeannie.ortiz@thekey.com=C2=A0 =0D =0D Ph=