--0000000000009c924a064baaa15c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, This client starts care Friday; I pushed it through SalesForce because I have not heard back. I have also manually reopened the client in Wellsky: *https://montreal.clearcareonline.ca/clients/1000000000070303/ * In SalesForce, I receive the following message: CC Integration Status & Notes Error calculating input for field 'condition': comparison of Workato::Types::UnicodeString with 1 failed Please integrate these 2 profiles. Including @Timothy Thomas in this as well. Thank you, On Tue, Feb 24, 2026 at 12:11=E2=80=AFPM Joey Taylor wrote: > Good Afternoon, > > Any update on this? > > Thank you, > > On Mon, Feb 23, 2026 at 2:16=E2=80=AFPM Joey Taylor > wrote: > >> Good Afternoon, >> >> I have another returning client for Montreal (Patricia Leblanc): >> >> https://montreal.clearcareonline.ca/clients/1000000000070303/ >> *and * >> >> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/0= 06UH00000ag9JtYAI/view >> >> I don't want to push it through SF until the issue is resolved because >> that would create duplicate profiles in Wellsky which we are trying to >> avoid since these profiles can't merge. >> >> Please advise as soon as you have a resolution, >> >> >> >> On Mon, Feb 23, 2026 at 12:14=E2=80=AFPM Joey Taylor >> wrote: >> >>> Yes exactly, that is the original profile. >>> >>> On Mon, Feb 23, 2026 at 12:11=E2=80=AFPM Maximiliano Ib=C3=A1=C3=B1ez >> salesforcesupport@homecareassistance.com> wrote: >>> >>>> Hi Joseph, >>>> =E2=80=8BWas the original Wellsky account this one? >>>> https://montreal.clearcareonline.ca/clients/1000000000077742/ >>>> If that's the case, I'll ask the integrations team why this happened >>>> Max >>>> >>>> >>>> >>>> On Mon, 23 Feb at 12:07 PM , Clearcare Support Team >>> clearcaresupport@homecareassistance.com> wrote: >>>> >>>> Hi JosephTaylor, >>>> >>>> Unfortunately wellsky doesn't have the ability to merge profiles you >>>> will have to choose the profile you wish to keep active and manually e= nter >>>> the data if there is any missing and you can then delete the duplicate >>>> profile in wellsky . >>>> >>>> >>>> Thanks, >>>> Briana >>>> >>>> >>>> >>>> >>>> On Mon, 23 Feb at 11:59 AM , JosephTaylor >>>> wrote: >>>> >>>> Good Afternoon, >>>> >>>> We have a returning client in Montreal (more than 90 days since care) >>>> so I had to create a new opportunity on the client's account in SF. >>>> Normally once I push this through, it reopens the clients profile in >>>> Wellsky. This time, it created a completely new profile in Wellsky. >>>> >>>> *Wellsky:* >>>> https://montreal.clearcareonline.ca/clients/1000000000111766/ >>>> *and * >>>> https://montreal.clearcareonline.ca/clients/1000000000077742/ >>>> >>>> *SalesForce: * >>>> >>>> https://homecareassistance.lightning.force.com/lightning/r/Account/001= UH00000NK5WHYA1/related/Opportunities/view >>>> >>>> Can we please mer