--000000000000b9454b0648da8c47 Content-Type: text/plain; charset="UTF-8" Hello, Can you please provide guidance on the appropriate process for Risk Management/Workers Compensation in Toronto? I will include a case summary below. Note: DeeAnne's team shared that Tim Thomas may be the best point of contact for the region so I have included him here for visibility as well. *Case Summary: *On January 15, 2026, a Toronto caregiver reported to the office that she was feeling dizzy during her shift. After getting home, her symptoms worsened to include a headache, difficulty breathing, and feeling cold. She called paramedics around 8:00 PM that evening. CG reports that she knows of carbon monoxide exposure at CL's home. CG reported that upon being tested by paramedics, they told her that she had a high level of carbon monoxide in her system and that the CL's home should be tested. She declined to go to the hospital at this time. She reported this to CGM Jhonna Vallejo. CGM states that she informed GM Timon Page and CSM Kristal Parris. CG reported that she notified CL's POC. *It is not clear yet if CGM, CSM, GM or POC took any additional action.* CG called today and claims to have liver damage and that her "body is poisioned" due to the ongoing working conditions. *Additional Information:* - She is requesting four weeks of PSL. - CGM shared that two weeks prior to this incident, the CG reported concerns about her health and asked to be removed from the case after January. - CGM shared a doctor's note, provided by CG, to CSM and GM. - CG has since revised her statement to state that paramedics may have not detected high levels of carbon monoxide in her body. Thank you, Chantal Grinstead HR Generalist (West & Midwest) | TheKey *Work Mobile: *949-781-5944 *Zoom Phone: *531-224-4362 *ext *185323 *** I am located in the Central Time Zone and I am sending this at a time that suits my schedule. Please do not feel obligated to respond outside of your designated working hours. *** --000000000000b9454b0648da8c47 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, Can you please provide guidance on the = appropriate=C2=A0process for Risk Management/Workers Compensation in Toront= o? I will include a case summary below. Note: DeeAnne's team sh= ared that Tim Thomas may be the best point of contact for the region so I h= ave included him here for visibility as well. C= ase Summary: On January 15, 2026, a Toronto caregiver reported to the o= ffice that she was feeling dizzy during her shift. After getting home, her = symptoms worsened to include a headache, difficulty breathing, and feeling = cold. She called paramedics around 8:00 PM that evening. CG reports that sh= e knows of carbon monoxide exposure at CL's home. CG reported that upon= being tested by paramedics, they told her that she had a high level of car= bon monoxide in her system and that the CL's home should be tested. She= declined to go to the hospital a