----==_mimepart_698b4428c33c7_1ed426ed5b0183251c3 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Amanda,=C2=A0 I have an iPhone 15 Pro Max that is specifically purch= ased for the HCL team, and I'm working to configure it to ship to you. I wi= ll relay the FedEx tracking once I have it. After the device is received, w= e will need to work through Rogers to transfer service to the new device. = =E2=80=8B Thank you, Aaron Worob Network/Systems Administrator a= aron.worob@thekey.com =20=0D =20=0D On=0D Tue, 10 Feb at 9:39 AM=0D , Sushmita R wrote:=0D =20=0D =20=0D =20=0D =20=0D Hi Timothy,=C2=A0=20=0D =20=0D Thank you for your response:)=20=0D =20=0D Your support ticket #1423453 has been escalated to our senior team to ensu= re you receive the highest level of expertise and a swift resolution. You'l= l be contacted directly by a senior support specialist with updates and fur= ther assistance. For real-time updates, feel free to click on https://hca.f= reshdesk.com/helpdesk/tickets/1423453. We appreciate your patience and are = here to ensure your satisfaction.=20=0D =C2=A0=20=0D =20=0D =20=0D =20=0D Regards Sushmita R=20=0D Service Desk Engineer=20=0D Sushmita.r@Thekey.com=20=0D =20=0D =20=0D We are Happy to Assist You!=20=0D =20=0D =20=0D =20=0D =20=0D On=0D Tue, 10 Feb at 9:37 AM=0D , Amanda Ilines wr= ote:=0D =20=0D =20=0D =20=0D The best shipping=C2=A0address is:=20=0D =20=0D 1369 Creekwood Trail=20=0D Oakville, ON, Canada=20=0D L6H6C7=20=0D =20=0D Thanks,=20=0D =20=0D Amanda Ilines Home Care Liaison 437-908-1030 TheKey.ca =20=0D =20=0D =20=0D =20=0D =20=0D =20=0D =20=0D =20=0D On Tue, Feb 10, 2026 at 9:36=E2=80=AFAM Sushmita R = wrote:=20=0D =20=0D =20=0D =0D =20=0D =0D =20=0D =0D Hi Timothy,=C2=A0=20=0D =0D =20=0D =0D Good day! Thank you for reaching out The KEY IT service desk. =20=0D =0D =20=0D =0D To proceed further with the request for your new iPhone, we require the fo= llowing information:=20=0D =0D =20=0D =0D Shipping Address: (Please provide the full address where the device should = be delivered). =20=0D =0D Once we have these details, we will move forward with the order. Looking f= orward to your response. =20=0D =0D =20=0D =0D Thank you,=20=0D =0D =20=0D =0D =20=0D =0D =20=0D =0D Regards Sushmita R=20=0D =0D Service Desk Engineer=20=0D =0D Sushmita.r@Thekey.com=20=0D =0D =20=0D =0D =20=0D =0D We are Happy to Assist You!=20=0D =0D =20=0D =0D =20=0D =0D =20=0D =0D =20=0D =0D On=0D =0D Tue, 10 Feb at 9:13 AM=0D =0D , Timothy Thomas wrote:=0D =0D =20=0D =0D =20=0D =0D =20=0D =0D =20=0D =0D Hi,=20=0D =0D =20=0D =0D We need to order a new iPhone for our HCL=C2=A0@Amanda Ilines=C2=A0in Oakv= ille. We've reviewed all the hardware we have in office and none of it is w= orth repurposing.=20=0D =0D =20=0D =0D Thank you=20=0D =0D Tim=20=0D =0D =20=0D =0D -- =20=0D =0D =20=0D =0D Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey=20=0D =0D Mobile: 514.591.9387=0D =0D =0D =0D =0D =0D ----==_mimepar