--000000000000861aaf063e5da9d3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, to further clarify, they were converted to clients but don=E2=80=99t h= ave any billable hours. When they are deactivated this will not count against retention correct? Thanks *Will Reid* Partner | TheKey Mobile: 513.707.2304 On Mon, Sep 8, 2025 at 2:28=E2=80=AFPM Timothy Thomas wrote= : > Hi Laura. If they don=E2=80=99t start then they dont count. > > You=E2=80=99re all good :) > > On Mon, Sep 8, 2025 at 2:25=E2=80=AFPM Laura Horval = wrote: > >> Good Afternoon Tim, >> >> We had two clients who had plans of signing on but we have not had a >> billable shift due to not being able to leave rehab (is likely going on >> hospice and passing away soon) and due to last minute caregiver requirem= ent >> requests that we can not meet. If we do not end up having any billable >> shifts is there a way to ensure they do not count against our retention = due >> to them not even starting services. >> >> Laura Horval MSW LSW >> >> >> General Manager | TheKey >> >> Office: 513-891-2273 >> >> Mobile: 513-535-0558 >> >> >> *Aging Life Care Professional=E2=84=A2; CDP=C2=AE* >> *PAC=C2=AE Consultant; **PAC=C2=AE Coach* >> * Please note my email has changed: * >> lhorval@thekey.com >> TheKey.com >> *Please review us on Facebook or Google!* >> h ttps://www.facebook >> .com/TheKeyCincinnati >> Click here >> for >> Google Review >> >> >> >> >> >> --000000000000861aaf063e5da9d3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, to further clarify, they=C2=A0 were converted to clients but don=E2=80=99t = have any billable hours. When they are deactivated this will not count agai= nst retention correct? Thanks Will Reid Partner | TheKey Mobi= le: 513.707.2304 On Mon, Sep 8, = 2025 at 2:28=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Hi Laura. If they don=E2=80=99t start then they dont count. <d