--000000000000165bf4064c34e04e Content-Type: multipart/alternative; boundary="000000000000165bf3064c34e04d" --000000000000165bf3064c34e04d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Dilip, I understand the timing; however, can we revise the current process this time since we've never successfully paid via Virtual Card? If you do not have the authority to make that decision, please direct me to someone who can discuss this with me. If you have a phone number that I can call, that would be much appreciated. *Thank you!* *Lyndsey Organ* Senior Manager, Accounting | *TheKey* Mobile: 316.253.6494 On Wed, Mar 4, 2026 at 9:33=E2=80=AFAM Dilip Pachanouri wrote: > Hi Lyndsey, > > Thank you for your email. > > Please accept my apologies for the inconvenience caused by the recent > account suspension. To clarify the timeline, while we received your payme= nt > proof on Thursday, February 26th, the funds did not reflect in our system > until March 2nd. As we are unable to allocate funds until they are > officially received, the payment was applied and your account reactivated > on the same day it appeared in our records. > > Additionally, please be advised that a new statement was generated on > March 1st for CAD 9,897.72, which is due for payment by March 8th. As > previously mentioned, this balance must be cleared before we can proceed > with transitioning your account back to ACH terms. > > Thank you for your understanding. > > Regards, > Dilip > U4B CC Collections Team > > On Tue, Mar 3, 2026 at 3:37=E2=80=AFAM Lyndsey Organ > wrote: > >> Hi Dilip, >> >> The account was suspended before you sent your email on Thursday, which >> set a Friday payment deadline, causing the confusion. >> >> Regarding our account, *please switch our account back to ACH* as we >> notified you on Thursday prior to the new statement was produced. This h= as >> been a huge frustration for months and we need you to override the >> statement that was produced to get this taken care of. If you cannot >> complete this, *please direct me to a supervisor who can help fix this >> account*. >> >> >> Email from Thursday regarding suspension that had already occurred. >> [image: image.png] >> >> >> *Thank you!* >> >> >> >> *Lyndsey Organ* >> >> Senior Manager, Accounting | *TheKey* >> >> Mobile: 316.253.6494 >> >> >> >> >> On Mon, Mar 2, 2026 at 3:26=E2=80=AFPM Dilip Pachanouri >> wrote: >> >>> Hi Lyndsey, >>> >>> The account was automatically suspended because the outstanding balance >>> remained unpaid. >>> >>> Please be advised that the February statement was generated on March 1s= t >>> for CAD 9,897.72 and is due by March 8th. >>> >>> Regarding your request to switch the payment method from credit card to >>> ACH, the account must be in good standing to proceed. Once all pending >>> balances, including the February statement, have been fully cleared and= the >>> account is current, please contact Uber Support at >>> business-support@uber.c