----==_mimepart_6924cbe1d3c9b_265931205502805914 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good Day. I am following up on Alejandro's request regarding the clie= nt who is currently making payments by check. Have we received approval f= or the check payer? Thank You,=C2=A0 Jeannie Ortiz Finance Onboardin= g & Experience Manager jeannie.ortiz@thekey.com=C2=A0 Phone:=C2=A0855.2= 05.8007|Fax:=C2=A0813.693.5625=C2=A0|Email:=C2=A0ltci@thekey.com=C2=A0 = =0D =0D On=0D Mon, 17 Nov at 3:58 PM=0D , Alejandro Aponte wrote:=0D =0D =0D Hello again, =0D =0D I show a completed consent agreement has been uploaded on 11/14/2025, ho= wever, no payment information was provided. I do show that our billing te= am has a ticket explaining the client wishes to pay by check and a few ch= eck payments are already on their way to us. If this client is an approve= d check payer, then please upload into clear care the check payer approva= l email thread. The approval should come from both the RD and Michelle ou= r director of Order to Cash.=C2=A0 =0D =0D Once this is uploaded we can remove the client from our new client audit= and close out our ticket. This ticket has been open since 10/01/2025 and= we would like to resolve it. I appreciate any assistance you can provide= .=C2=A0 =0D =0D =0D =C2=A0 =0D Respectfully,=C2=A0 =0D =0D Alejandro Aponte =0D Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0 =0D Long Term Care Insurance Customer Service - (855) 205-8007 =0D Long Term Care Insurance Fax - (813) 693-5625 =0D =C2=A0 =0D Billing Support Customer Service - (866) 226-1702 =0D Billing Support Email - Billing@thekey.com =0D =C2=A0 =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D =0D =0D On=0D Mon, 10 Nov at 4:06 PM=0D , Jeannie Ortiz = wrote:=0D =0D =0D Hi Timon, =0D =0D I am following up on this request. Have we been able to obtain a CCA for= this client?=C2=A0 =0D =0D =0D Thank You,=C2=A0 Jeannie Ortiz =0D Finance Onboarding & Experience Manager =0D jeannie.ortiz@thekey.com=C2=A0 =0D =0D Phone:=C2=A0855.205.8007|Fax:=C2=A0813.693.5625=C2=A0|Email:=C2=A0ltci@th= ekey.com=C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D Wed, 22 Oct at 10:45 AM=0D , Keith Keough w= rote:=0D =0D =0D Hi Timon,=C2=A0 =0D We received word that this client is on our pending AR and we don't have= the CCA and PAF on file to properly process payment. Can you please uplo= ad when you get a chance? =0D Thank you,=C2=A0 =0D =0D Keith Keough =0D =0D Financial Onboarding Specialist |=C2=A0TheKey=0D =0D Mobile: 855-205-8007 =0D =0D =C2=A0 =0D =0D =0D =0D On=0D Fri, 17 Oct at 8:27 AM=0D , Timon Page wrote:= =0D =0D Good morning Jeannie =0D =0D I will upload the docs later today. =0D =0D =0D =0D =0D =0D Best regards, =C2=A0Timon Page=0D =0D =0D =0D =0D =0D General Manager, Ontario=0D =0D =0D =0D =0D =0D =0D =0D Please note my email address has changed:=0D =0D =0D =0D =0D timon.page@thekey.com=0D =0D =0D =0D =0D Mobile: (437) 223-0841 =0D =0D =0D =0D TheKey.com=0D =0D =0D