--0000000000004de899063f051aad Content-Type: multipart/alternative; boundary="0000000000004de898063f051aac" --0000000000004de898063f051aac Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable see below for the chicago calls for thekey via callrail [image: Screenshot 2025-09-17 at 4.28.48=E2=80=AFPM.png] On Wed, Sep 17, 2025 at 4:21=E2=80=AFPM Timothy Thomas wrot= e: > Are we able to see any call attempts that occurred during this period of > time? Perhaps through call rail? @Phil Chanda ? > > On Wed, Sep 17, 2025 at 3:51=E2=80=AFPM Mark Warner wrote: > >> Hi Diane, >> >> This has been resolved. It appears the InContact number associated with >> the Chicago Intakes line is ringing busy for some reason. I have assign= ed >> an alternate inbound number and tested successfully. Please try it for >> yourself and let me know if you have any continuing issues. >> >> Thanks, >> Mark Warner >> >> >> On Wed, 17 Sep at 3:47 PM , Shibam Karmakar >> wrote: >> Hi Diane, >> >> Your support ticket #1213471 has been escalated to our senior team to >> ensure you receive the highest level of expertise and a swift resolution= . >> You'll be contacted directly by a senior support specialist with updates >> and further assistance. For real-time updates, feel free to click on >> https://hca.freshdesk.com/helpdesk/tickets/1213471. We appreciate your >> patience and are here to ensure your satisfaction. >> >> >> Thanks, >> >> *Shibam Karmakar* >> Service Desk Engineer >> Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> [image: TheKey] >> >> We are Happy to Assist You! >> >> On Wed, 17 Sep at 3:31 PM , Diane Mockenhaupt >> wrote: >> Hello, >> >> When calling the Chicago main number, (847)853-7777 and selecting option >> 1 - New Client a fast busy signal is received. I tried calling from bot= h >> my work cell and my personal cell 20 minutes apart and the result was th= e >> same - not connecting but receiving a fast busy signal. I contacted our >> Intake Specialist and she confirms she has not received intake calls for >> Chicago. We have had no New Leads since yesterday. >> When I select option 2 - existing client and option 3 - caregiver are >> both connecting as expected. >> >> Thank you, >> Diane >> -- >> Diane Mockenhaupt >> General Manager, Chicago Office and Michigan Office >> dmockenhaupt@thekey.com >> Mobile: (224) 808-0607 >> Office: (847) 853-7777 >> TheKey.com >> *We value your feedback. Please leave us a Google review* >> >> >> >> 1213471:611100 >> > --0000000000004de898063f051aac Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable see below for the chicago calls for theke= y=C2=A0via callrail On We= d, Sep 17, 2025 at 4:21=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Are we able to = see any call attempts=C2=A0that occurred=C2=A0during this period of time? P= erhaps through call rail?=C2=A0 @Phil Chanda =C2=A0? On Wed, Sep 17, 2025= at 3:51=E2=80=AFPM Ma