--0000000000004e02310645aef559 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Aaron is working on this request through Rogers so it is taking some time. Thanks, Gabriel La Head of IT Operations it@thekey.com Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com [image: TheKey] On Thu, Dec 11, 2025, 10:31=E2=80=AFAM Timothy Thomas wrote= : > @Gabriel La Could you please help expedite this > request? It's been 3 days with no response. Thanks > > On Mon, Dec 8, 2025 at 6:21=E2=80=AFPM TheKey Support > wrote: > >> Hi Timothy, >> >> Thank you for submitting a request to the IT Support team. Your request >> has the ticket ID 1332307 >> https://hca.freshdesk.com/helpdesk/tickets/1332307. Please use this >> ticket ID for any communication regarding this request. The IT Support t= eam >> will keep you updated on the progress to resolving your ticket. >> >> Thank you >> >> 1332307:611100 >> > --0000000000004e02310645aef559 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Aaron is working on this request through Rogers so it is taking= some time.=C2=A0 Thanks, Gabriel La Head of IT Operations it@theke= y.com Contac= t IT Support 8am-9pm est @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.com TheKey.com On Thu, Dec 11, 2025, 10:31=E2=80=AFAM Ti= mothy Thomas < tt@thekey.com > wro= te: @Gabriel La =C2=A0= Could you please help expedite this request? It's been 3 days with no r= esponse. Thanks On Mon, Dec 8, 2025 at 6:21=E2=80=AFPM TheKey Support &l= t;<a href=3D"mailto:itsup