This is a multipart message in MIME format. ------=_NextPart_000_035E_01DC165F.C97F0040 Content-Type: multipart/alternative; boundary="----=_NextPart_001_035F_01DC165F.C97F0040" ------=_NextPart_001_035F_01DC165F.C97F0040 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Adding Lito for line of sight as well. =20 =20 Kind regards- =20 Elizabeth Clark Director | TheKey Mobile: 619.822.4855 =20 =20 From: Michelle Schefter =20 Sent: Monday, August 25, 2025 11:04 AM To: Timothy Thomas Cc: Elizabeth Clark ; Laszlo Kovacs = ; Kristy Poyner ; = Jeannie Ortiz Subject: Re: Contract Billing Cheat Sheet =20 Hi Tim, Thank you for joining our call today, replying on this chain that has = the questions listed to ensure it is at the top of your inbox. Below is = a brief summary, followed by detailed discussion points and next steps. Quick Summary: The call focused on a new Quebec government contract we are bidding on, = which has the potential to scale quickly and provide thousands of hours = of work. Timothy proposed partnering with Alliia Care as a replacement = for Clear Care to manage billing and front-end support. The group raised = important questions around approvals, billing flows, collections, = Netsuite integration, and operational requirements. Broader = opportunities in the Montreal market and risks with government invoicing = were also highlighted. Key Discussion Points: * Alliia Care Proposal =E2=80=93 Timothy Thomas suggested partnering = with Alliia Care to replace Clear Care for billing/front-end support on = the Quebec government contract. Alliia Care offers French-language = support, which Clear Care has not provided despite repeated requests. * Approval Process & Responsibilities =E2=80=93 Need for clarity on what = approval from Chris/Melissa means (scoping vs. full go-ahead) and how it = impacts Accounting/Collections responsibilities. * Collections & Financial Reporting =E2=80=93 Concerns around bad debt = accruals, short payments, and ensuring everything ties back into = Netsuite for audit purposes. * Ultimatic Billing Flow =E2=80=93 Ultimatic will reformat and submit = invoices to the government, but we need alignment on handling short = payments and reflecting them in Netsuite. * Operational/Technical Needs =E2=80=93 Requirements include mileage = tracking, SSO, and information security compliance (including = French-language documentation). * Montreal Market Expansion =E2=80=93 Broader opportunity to improve = Netsuite infrastructure to better support future Canadian partnerships, = not just this contract. * Invoice & Dispute Process =E2=80=93 Government typically pays within = 30 days of compliant invoices but can dispute much later, which creates = additional risk. Next Steps: * Timothy will: * Loop Gerri and Laszlo into communications with Chris and Melissa. * Speak with Melissa this week to clarify proposal status. * Set up a call with Ultimatic to align on invoicing. * Translate and send highli