--000000000000a33e6e064c5e3415 Content-Type: text/plain; charset="UTF-8" Hi Tim, Cristal, and Bryan, Thank you for the productive discussion today regarding the transition of our Canada operations to the Zoom Contact Center. Below is a recap of the key due dates and action items that I just discussed with Bryan. Key Due Dates: - March 6 (Today): I will communicate new plan with Mark - March 13: New SOP completed by Cristal and Matt - March 13: Matt and Cristal to notify Emily of the transition - March 18: Tim to approve the SOP - March 20: Matt and Cristal to create the intake chat - April 1: Go Live Action Items & Next Steps: Please take some time to consider what Emily will need specifically to ensure a successful transition. It may be beneficial to schedule a brief sync with her to align on expectations and support. Please let me know if I missed anything or if any of these dates need to be adjusted. Best, Matt Matthew Albano Director of Inside Sales matthew.albano@thekey.com Mobile: (781) 710-0688 Office: (603) 884-9574 https://thekey.com *We value your feedback. Please leave us a Google review* --000000000000a33e6e064c5e3415 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Cristal, and Bryan, Thank you for the = productive discussion today regarding the transition of our Canada operatio= ns to the Zoom Contact Center. Below is a recap of the key due dates and ac= tion items that I just discussed with Bryan. Key Due Dates: March 6 (Today): I will communicate new plan with Mark March= 13: New SOP completed by Cristal and Matt March 13: Matt and Crist= al to notify Emily of the transition March 18: Tim to approve the S= OP March 20: Matt and Cristal to create the intake chat Apr= il 1: Go Live Action Items & Next Steps: Please tak= e some time to consider what Emily will need specifically to ensure a succe= ssful transition. It may be beneficial to schedule a brief sync with her to= align on expectations and support. Please let me know if I missed a= nything or if any of these dates need to be adjusted. Best, Matt Matthew Albano Director of Inside Sales =20 matthew.albano@thekey.com Mobile: (781) 710-0688 Office: (603) 884-9574 = https://thekey.= com We value your feedback. Please leave us a Google review = --000000000000a33e6e064c5e3415--