--00000000000037b2e3064c5d7425 Content-Type: multipart/alternative; boundary="00000000000037b2e2064c5d7424" --00000000000037b2e2064c5d7424 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Morning We took one of these yesterday as it was 6 hours but it literally took me an hour just to put it all together , put it in sales force as a cluster vs each client ( there were 7 clients) create a schedule , upload all of the HSO and now we need to find a driver and ensure they understand the care. All good we are doing that but today we received this referral which is likely stressing my team. I will likely decline it but we need to think differently about how we can do this efficiently . I can=E2=80=99t keep Putting this in sales force as cluster care as VCH billing has to have individual invoices but if I put each client in as a one time only it becomes a scheduling nightmare. Is this really worth the time it takes to organize? If revenue trumps and this is where an agency is going to have to play in the VCH playing field then how do we do it? More discussion needed here so putting it out there for a new way of thinking Jay do you want to be added to the distribution list for referrals ? It will your fill your inbox so you may not want to but let me know. Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Emega, Claudia [VCH] Date: Fri, Mar 6, 2026 at 8:01=E2=80=AFAM Subject: Referral March 6th To: CC: NS Home Support South Schedulers Hello, We have available shift/visits from 1700-2200 in South (North Vancouver) on March 6th Do you have capacity? Please let us know. Please reply to ALL Thanks! Claudia Emega Scheduler North Shore Home Support Phone: 604- 983-6700/ Fax: 604-983-6707 --=20 You received this message because you are subscribed to the Google Groups "Vancouver scheduling" group. To unsubscribe from this group and stop receiving emails from it, send an email to homecareassistancescheduling+unsubscribe@thekey.com. To view this discussion visit https://groups.google.com/a/thekey.com/d/msgid/homecareassistancescheduling= /YQXPR01MB4891484170E5E231B59A5BA4997AA%40YQXPR01MB4891.CANPRD01.PROD.OUTLO= OK.COM . --00000000000037b2e2064c5d7424 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Morning We took one of these yeste= rday as it was 6 hours but it literally took me an hour just to put it all = together , put it in sales force as a cluster vs each client ( there were 7= clients) create a schedule , upload all of the HSO and now we need to find= a driver and ensure they understand the care. All g= ood we are doing that but today we received this referral which is likely s= tressing my team. I will= likely decline it but we need to think differently about how we can do thi= s efficiently . I can=E2=80=99t keep Putting this in= sales force as cluster care as VCH billi