Zoom Contact Center Training Schedule and Details

From

Alyson Rohane <alyson.rohane@thekey.com>

To

Dashira Contreras <dashira.contrerasrodriguez@thekey.com>, Dericka Flores Valmonte <dflores@thekey.com>, "Desiree A." <desiree.aranjo@thekey.com>, Diane Van Houten <diane.vanhouten@thekey.com>, Elizabeth Parrish <elizabeth.parrish@thekey.com>, Emily Lynch <edean@thekey.com>, Gigi Sportelli <giulia.sportelli@thekey.com>, James Ferlin <jferlin@thekey.com>, Joshua Morales <joshua.morales@thekey.com>, Kiana Prudhont <kiana.prudhont@thekey.com>, Liesel Springall <liesel.springall@thekey.com>, Maria Prudhont <mprudhont@thekey.com>, Tyler Dearing <tyler.dearing@thekey.com>, Laurie Brangi <laurie.brangi@thekey.com>, Kathryn Kennedy <kathryn.kennedy@thekey.com>, Rosa Rodriguez <rosa.rodriguez@thekey.com>, Rebbecca Foulon <rebbecca.foulon@thekey.com>, Tayler Lacy <tayler.lacy@thekey.com>, Gayle Soulides <gsoulides@thekey.com>, Santiago Morales <santiago.morales@thekey.com>, Francesca Onorato <francesca.onorato@thekey.com>, Heather Pich <heather.pich@thekey.com>

CC

Matthew Albano <matthew.albano@thekey.com>, Bryan Carter <bryan.carter@thekey.com>, Cristal Munoz <cmunoz@thekey.com>, Amanda Ominsky <amanda.ominsky@thekey.com>, Mark Warner <mark.warner@thekey.com>, Terrence Vetter <terrence.vetter@thekey.com>, Regional Directors <RegionalDirectors@thekey.com>, Cheryl Logan <cheryl.logan@thekey.com>

Date

Tue, 3 Feb 2026 06:12:00 -0800

Folder

INBOX

--0000000000002884170649ec0c27 Content-Type: text/plain; charset="UTF-8" Hi everyone, As we prepare for the upcoming go-live of the Zoom Contact Center, we wanted to share the training schedule and support details for all impacted team members. Mandatory Training Sessions (LHAs) To ensure readiness for go-live, all LHAs are required to attend one of the following training sessions: - Thursday, February 5, 2026 - Friday, February 6, 2026 (Calendar invites have been sent with session details and links.) Optional Open Office Hours For additional support, questions, or hands-on practice, optional open office hours will be available on: - Tuesday, February 10, 2026 - Wednesday, February 11, 2026 These sessions are intended to provide extra help and address any open questions ahead of and during go-live. Additional training materials, job aids and reference resources will be shared following the training sessions. If you have any questions about the training sessions or scheduling, please reach out to Matt Albano. Thank you for your partnership and support as we prepare for a smooth transition! Best *Alyson Rohane* Continuous Improvement Analyst 3 | TheKey --0000000000002884170649ec0c27 Content