----==_mimepart_693766ae690d_251b9e4d11c39102437 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 =C2=A0 Your support ticket #1332307 has been escalate= d to our senior team to ensure you receive the highest level of expertise= and a swift resolution. You'll be contacted directly by a senior support= specialist with updates and further assistance. For real-time updates, f= eel free to click on https://hca.freshdesk.com/helpdesk/tickets/1332307. = We appreciate your patience and are here to ensure your satisfaction. = Thanks,=C2=A0 Shibam Karmakar=C2=A0 Service Desk Engineer Contact = IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com TheKey.com= =C2=A0 We are Happy to Assist You! =0D =0D On=0D Mon, 8 Dec at 6:21 PM=0D , Timothy Thomas wrote:=0D Hi, =0D =0D Can we get a proper device out to this new CSM? Please reach out to roge= rs if we do not have a suitable model available.=C2=A0 =0D =0D Thank you.=C2=A0 =0D =0D =0D On Mon, Dec 8, 2025 at 4:53=E2=80=AFPM Chuck Terlesky wrote: =0D =0D =0D =0D Hi Tim, =0D =0D Our new CSM employee, Gina Pellegrin, received an iPhone from corporate,= but unfortunately, they only have an iPhone Mini in stock. =0D =0D As a CSM, she finds it very difficult to use our apps (Email, Wellsky an= d Salesforce) or communicate via text clients because the phone is relati= vely small. Can she get a normal-sized iPhone?=C2=A0 =0D =0D Kind regards, =0D Chuck=C2=A0 =0D =0D =0D =0D =0D -- =0D Chuck Terlesky B.A., CCPE =0D General Manager Calgary, Alberta Calgary: 403-301-3777 TheKey.ca=C2=A0= =C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_693766ae690d_251b9e4d11c39102437 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Timothy,=C2=A0 =0D =C2=A0 =0D Your support ticket #1332307 has been escalated to our s= enior team to ensure you receive the highest level of expertise and a swi= ft resolution. You'll be contacted directly by a senior support specialis= t with updates and further assistance. For real-time updates, feel free t= o click on https://hca.freshdesk.com/helpdesk/tickets/1332307 . We appreciate your patience and are here to ensure your satisfaction. =0D =0D Thanks,=C2=A0 =0D Shibam Karmakar=C2=A0 =0D =0D =0D Service Desk Engineer =0D =0D Contact IT Support 24*7 @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.com =0D =0D TheKey.com =0D =0D =C2=A0 =0D =0D =0D <span style=3D"box-sizing: border-box; word-break: break