--000000000000296fb606490122d6 Content-Type: multipart/alternative; boundary="000000000000296fb506490122d5" --000000000000296fb506490122d5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Michelle, We do believe the funds will be available. Candice is currently verifying that the billing is accurate and legitimate on her end. She has been clear with Shawntel that she is willing to proceed with payment once everything is confirmed. That said, Candice has expressed concern about the timing, as this issue was only identified recently and has understandably caught her off guard. Given the size of the amount involved, she would like the opportunity to fully review and ensure everything aligns internally. Since Candice is hoping to speak directly with Lito, I wanted to ask if it would be possible to receive an extension until Lito returns, so a final decision can be made then. I understand there are timelines and deadlines to consider, but given the circumstances and the magnitude of the amount, additional time would be greatly appreciated. Let me know your thoughts. Regards, Chuck On Thu, Jan 22, 2026 at 1:40=E2=80=AFPM Shawntel Sousa = wrote: > Hi, > > Yes, I do feel we will be able to get the funds. She is his trying to mak= e > sure that it=E2=80=99s legitimate in what we are billing her. She has tol= d me that > she is willing to pay if it is all accurate. > > I do have to agree with her that it=E2=80=99s slightly odd that this was = only > recently caught, which is why it is throwing her off guard. > > I think at the bare minimum we can provide her the time to sort it out an= d > make sure on their end that it makes sense. I know we have time lines and > deadlines but this is not a small amount of money, so it=E2=80=99s very s= hocking to > her. > > > *Respectfully, * > > *Shawntel Sousa, LPN* > > Client Success Manager | TheKey > > Mobile: 403-305-6588 Office: 403-301-3777 > > > > > > > On Thu, Jan 22, 2026 at 1:29=E2=80=AFPM Michelle Schefter michelle.kenaga@thekey.com> wrote: > >> Thanks, Shawntell. I agree that Lito should take the lead on the Albo >> collection case to ensure there aren't too many people involved. I do wa= nt >> to call out that he will not be back until 2/2, and the clients' balance >> will regrettably remain stagnant at that time if there are no payments m= ade. >> >> Based on the latest update regarding Candice Albo's firm stance and her >> referral to her attorney, realistically, do we think we will be able to >> obtain these funds? >> >> Thank you, >> >> *Michelle Schefter* >> >> Director of Finance | *TheKey* >> >> Phone: 408.837.0579 >> >> >> >> >> >> >> ------------------------------ >> *From:* Shawntel Sousa >> *Sent:* Thursday, January 22, 2026 10:26 AM >> *To:* Marc Atkinson >> *Cc:* michelle.kenaga@thekey.com ; >> cterlesky@thekey.com ; tt@thekey.com ; >> lito.delapena@thekey.com >> *Subject:* Re: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection >> of Overdue Balan