--000000000000256e500648473ce9 Content-Type: multipart/alternative; boundary="000000000000256e4f0648473ce8" --000000000000256e4f0648473ce8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Canada Team, On Friday 01/16, Salesforce will launch duplicate account management and new rate fields (lower rate & higher rate quoted). I=E2=80=99ve attached the two SOP documents that outline these changes in d= etail. These new changes will help our Salesforce run more smoothly and better position the field going into AXs, leading to more SOCs for the business as a whole. Thanks and please let me know if you have any questions. *Duplicate Check * [image: image.png] *Full SOP Below* Lead Conversion Duplicate Check *New Rate Fields *- We will now be entering the lower rate quoted & higher rate quoted in the text box. [image: image.png] *Full SOP Below* SOP - New Rate Fields & Rate Type Cristal Munoz Inside Sales Manager cmunoz@thekey.com Mobile: (616) 729-8114 https://thekey.com --000000000000256e4f0648473ce8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Canada Team, On Friday 01/16, Salesforce= will launch duplicate account management and new rate fields (lower rate= =C2=A0& higher rate quoted). I=E2=80=99ve atta= ched the two SOP documents that outline these changes in detail. These new = changes will help our Salesforce run more smoothly and better position the = field going into AXs, leading to more SOCs for the business as a whole. Tha= nks and please=C2=A0let me know if you have any questions.=C2=A0 = Duplicate Check=C2=A0 Full SOP Below =C2=A0 Lead Conversion Duplicate Check = New Rate Fields - We will now be enteri= ng the lower rate quoted & higher rate quoted in the text box. Full SOP Below =C2=A0 SOP - New Rate Fields & Rate Type Cristal Munoz <td style=3D"font-size:12px;