--000000000000a56de6064b1b2100 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Emily! We do have CSM open office hours twice a week. We could pivot and utilize one of those for the rollout if everyone is agreeable to it. I can change the title of the invite and we can message out to the CSM's that we will be using the call for incentive rollout. Thoughts? On Tue, Feb 17, 2026 at 3:55=E2=80=AFPM Emily Kraeter wrote: > Quick update for you all: > > - Shadi and I are planning to introduce TheKey Care Experience to the > GMs tomorrow. We will share the high level concepts (quality pillars, = CARE > competencies) along with the story of their origin (January offsite) a= nd > how we see them being incorporated into training materials, annual > performance reviews, etc. over the next several months. > - I will give an update on the incentive plans. A few key details: > - I will share PDF copies of the plan summaries with GMs tomorrow > so they can review and ask questions. > - The CSM dashboard will be completed and shared with RDOs, RMs, > and GMs tomorrow. > - The CGM dashboard will be completed and shared with RDOs, RMs, > and GMs by EOD Friday. > - We will complete and share all remaining dashboards by next > Friday. > - To roll out the plan details to CSMs, CGMs, etc., I was thinking > of holding two 30 minute calls per role next week. Let me know if y= ou have > a different preference. I am here to support whatever you feel is m= ost > effective. > > Thanks! > -- > > *Emily Kraeter* > Chief People Officer | *TheKey* > > [image: TheKey] > --=20 Audra Williams National Director, Quality and Care Innovation audraw@thekey.com Mobile: (425) 757-7027 https://thekey.com --000000000000a56de6064b1b2100 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Emily! We do have CSM open office hours twice a week.= =C2=A0 We could pivot and utilize one of those for the rollout if everyone= =C2=A0is agreeable to it.=C2=A0 I can change the title of the invite and we= can message out to the CSM's that we will be using the call for incent= ive rollout. Thoughts? On Tue, Feb 17, 2026 a= t 3:55=E2=80=AFPM Emily Kraeter < emily.kraeter@thekey.com > wrote: Quick update for you all= : Shadi and I are planning to introduce TheKey Care Exper= ience to the GMs tomorrow. We will share the high level concepts (quality p= illars, CARE competencies) along with the story of their origin (January of= fsite) and how we see them being incorporated into training materials, annu= al performance reviews, etc. over the next several months. I will g= ive an update on the incentive plans. A few key details: I will= share PDF copies of the plan summaries with GMs tomorrow so they can revie= w=C2=A0and ask questions. The CSM dashboard will be completed and s= hared with RDOs, RMs, and GMs tomorrow. The CGM dashboard will be c= ompleted and shared with RDOs, RMs, and GMs by EOD Friday. We will = com