--00000000000073609b0640306cc5 Content-Type: multipart/alternative; boundary="00000000000073609a0640306cc4" --00000000000073609a0640306cc4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, There has been a change to CDHC as they have increased their rate so I have been updating all the files which take quite some time but I am almost done. The rate went from $33.61 to $34.03 - I am only changing the match as it does not affect the ones who pay extra, they will just pay less out of pocket effective Oct 1. I also have one question, in recent months we constantly get a pop up that day that we are scheduling shifts outside of the authorization hours - even if we uncheck this in the authorization it still comes up, it did not used to come up. Can someone kindly address this and fix it, please? It makes errors from time to time as you think you have saved the shift and it didn't save and it only pops up for CDHC clients. Am I understanding that there will no longer be authorizations in WellSky? If not, that would eliminate the concern above. *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Thu, Oct 2, 2025 at 10:48=E2=80=AFAM Kristy Poyner wrote: > Hi Calgary Team, > We=E2=80=99re implementing a change to our CDHC billing process to improv= e > accuracy, client visibility, and cashflow. We=E2=80=99ve designed it to m= inimize > impact on your team while making invoices clearer for clients. > *Effective service dates 11/1 forward:* > > - Authorizations will be housed in NetSuite. > - Finance Onboarding will manage authorization creation; your role is > to confirm hours with CDHC as usual and email *ltci@thekey.com > * with: > - Client name > - Authorized hours per month > - Monthly maximum $ (if available) > - Clients with private pay balances will receive bi-weekly invoices > showing both private pay and CDHC amounts. > - I've included an example of our new invoice breakdown for reference > below. > - This is estimated to impact ~28 out of ~49 clients based on > current authorizations > > *Key benefits:* > > - Reduces inflated CDHC accounts > - Increases billing accuracy and efficiency > - Improves client visibility of what they owe and what CDHC covers > > *Next Steps:* > > - No action is needed for existing clients; we will work with Finance > Onboarding to add authorizations in NetSuite. > - For new clients or changes to authorized hours for existing clients, > email details to *ltci@thekey.com *. > - We will send the attached client communication on 10/15/25 and > 11/3/25. > > > Thank you for your continued partnership! Your support in confirming > authorized hours is key to a smooth transition for both clients and CDHC. > > Thank you, > > *Kristy Poyner* > > Billing Manager | *TheKey* > > > > > > --00000000000073609a0640306cc4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi,=C2=A0 There has been a chan=