--0000000000000fab04064b2f21e4 Content-Type: multipart/alternative; boundary="0000000000000fab04064b2f21e3" --0000000000000fab04064b2f21e3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Lito, Could you help align the billing process for Chicago client Brodie Cross with his Worker's Comp providers' requirements? I am forwarding the complaint received this week from Sarah Broughton. On Wednesday February 18th I shared the following process change with The Billing Department. Shortly after I provided the information on the process change, Ilona Ivey emailed Sarah Mr. Cross's invoices without the corresponding CareNotes. This prompted the forwarded reply. Process change shared with Billing Department on 2/18. Good morning Diane, We are changing the scheduling for payments going forward. Previously, all invoices that were being paid in the weekly check run had to be in by Thursday at 1:00 PM CST. We will now begin processing payments for that Fridays check run on Thursday mornings. This means all invoices must be to me by Wednesday afternoon, 12:00 CST at the latest. This is due to volume of payments and it taking our finance manager sometimes longer than a 1/2 day to enter in all payments and print checks to mail (or ACH deposit) by Friday. This will take affect this week. Speaking of invoices, I have yet to receive an invoice from TheKey for Brodie for 2/2 through 2/8 that I should have received last week, and I also need 2/9 through 2/15 by today if these are going to be paid this week= . Thank you ---------- Forwarded message --------- From: Sarah Broughton Date: Wed, Feb 18, 2026 at 5:32=E2=80=AFPM Subject: RE: Fwd: changes to payments from Levius - [#1434344] To: Ilona Ivey Cc: matthew.benson@thekey.com , venus.hurdjohnson@thekey.com , amelia.howard@thekey.com , dmockenhaupt@thekey.co= m All, This is going to sound a little harsher than it=E2=80=99s meant to sound, b= ut I am literally worn out with your company. I have never, in 34 years, seen billing to be made so difficult. I don=E2=80=99t know if there has been a = single week since Loc left that there hasn=E2=80=99t been an issue with not only r= eceiving the billing, but receiving what is needed to process the invoice. *Going forward, no invoice will be considered for payment unless it also has ALL VISIT NOTES ATTACHED TO THE INVOICE. * I have advised this time and time again and me chasing down this info stops now. I will not email on this again. Our agreement was to pay TheKey in each Friday=E2=80=99s check run as long as we receive the invoice AND the v= isit notes attached to the invoice. Things ran smoothly, then the wheels fell off and that hasn=E2=80=99t changed. The visit notes must be included with every invoice submitted or the invoice will not be accepted, as these two just sent to me are not accepted= . When you have the invoices along with the visit notes attached, you may resubmit and this will be submitted for next Friday=E