--00000000000089b7640646df7aa8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Cristal, I believe Sarah had another assessment booked for 2pm that day, so she conducted a phone assessment to accommodate the preferred time. We only have one person in STL performing assessments right now. I will dig into this further, thank you! Bridgett Scherer Director, Client Experience | TheKey Mobile: 425.429.1064 On Fri, Dec 26, 2025 at 10:51=E2=80=AFAM Cristal Munoz = wrote: > Hi All, > Just flagging this for visibility. I'm sure there's a reason the CSM > conducted a phone assessment instead of at the rehab, but I'm sharing thi= s > because the prospect was a little put off by it when he spoke to Liesel > given he was hoping for in-person. > > Best, > Cristal > > > > > ---------- Forwarded message --------- > From: Liesel Springall > Date: Fri, Dec 26, 2025 at 10:08=E2=80=AFAM > Subject: Re: New In Person Assessment- 12/12 Richard McDonald > To: Sarah Tenny > Cc: Bridgett Scherer , stlouis-intake@homecareassistance.com> > > > @Sarah Tenny Good morning! Richard is wanting to > start care 12/30. He would like the following schedule: Tues, Thursday an= d > Saturday. > He has a doctor's appointment on 12/30 and needs the Caregiver (CG) from = 9 > a.m. to 1 p.m. He needs the Caregiver (CG) to transport him to the doctor= 's > appointment that day. He said he was expecting Sarah to stop by rehab but > she called instead. He would like for her to send him consents to the > following gmail: rdmac1956@gmail.com and give him a call as soon as > possible. Thanks! > > *Regards,* > *Liesel Springall, MHA* > *Lead Home Care Advisor* > liesel.springall@thekey.com > Office: (773) 747-7911 > https://thekey.com > > > > On Fri, Dec 12, 2025 at 11:12=E2=80=AFAM Liesel Springall liesel.springall@thekey.com> wrote: > >> No worries! Thanks Sarah >> >> *Regards,* >> *Liesel Springall, MHA* >> *Lead Home Care Advisor* >> liesel.springall@thekey.com >> Office: (773) 747-7911 >> https://thekey.com >> >> >> >> On Fri, Dec 12, 2025 at 10:53=E2=80=AFAM Sarah Tenny >> wrote: >> >>> Sorry for my delayed reply!! Assessment is confirmed >>> >>> On Thu, Dec 11, 2025 at 5:11=E2=80=AFPM Liesel Springall >> liesel.springall@thekey.com> wrote: >>> >>>> Great! @Sarah Tenny please call Richard today >>>> to confirm AX. He just called and is anxious. I realize it hasn't been= long >>>> since I sent original email but he is anxious, so please follow up wit= h him >>>> as soon as possible. Thank you so much! >>>> *Regards,* >>>> *Liesel Springall, MHA* >>>> *Lead Home Care Advisor* >>>> liesel.springall@thekey.com >>>> Office: (773) 747-7911 >>>> https://thekey.com >>>> >>>> >>>> >>>> On Thu, Dec 11, 2025 at 2:55=E2=80=AFPM Bridgett Scherer >>>> wrote: >>>> >>>>> We got it! @Sarah Tenny will grab this, >>>>> thank you! >>>>> >>>>> >>>>> Bridgett Scherer >>>>> >>>>> Director, Client Experience | TheKey >>>>> >>>>> Mobile: 425.429.1064 >>>>> >>>>> >>>>> >>>>> O