Caribou Canada Expansion Weekly Update - 03/25/20225

From
Alyson Rohane <alyson.rohane@thekey.com>
To
Monica Johnston <johnstonm@thekey.com>, Jeff Morris <jeff.morris@thekey.com>, Tyler Ng <tyler.ng@thekey.com>, Alber Diaz <adiaz@thekey.com>, Amanda Soukvilay <amanda@caribou.care>, Dulce Aganan-Coleman <dcoleman@thekey.com>, Phil Schwyter <phil@caribou.care>, Tim Ahong <tim@caribou.care>, Katherine Guildner <kguildner@thekey.com>, Troy Riha <troy.riha@thekey.com>, Umesh Shah <ushah@thekey.com>, Cara Tan <wtan@thekey.com>, John Champagne <john.champagne@thekey.com>, Audra Williams <audraw@thekey.com>, Tiffany Silton <tsilton@thekey.com>, "joyce.gonzalez@thekey.com" <joyce.gonzalez@thekey.com>, "germaine.daniels@thekey.com" <germaine.daniels@thekey.com>, "rcruz@thekey.com" <rcruz@thekey.com>, Lyndsey Organ <lyndsey.organ@thekey.com>, Olivia Farrow <olivia.farrow@thekey.com>, Jackie Bock <jacqueline.bock@thekey.com>, Timothy Thomas <tt@thekey.com>, Monica Johnston <johnstonm@homecareassistance.com>, priyanka@caribou.care
CC
Cheryl Logan <cheryl.logan@thekey.com>, Donny Deshotels <donny.deshotels@thekey.com>, Emily Kraeter <emily.russell@thekey.com>, "elisabeth.cox@thekey.com" <elisabeth.cox@thekey.com>
Date
Wed, 25 Mar 2026 12:37:31 -0700
Folder
INBOX
--000000000000dc4c38064dde660e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon, everyone - There were some updates to the project go-live date. Please review the current status for the Caribou Canadian expansion project and reach out with any questions! *Executive Sponsor:* Emily Kraeter *Go Live Date:* Thursday, April 9, 2026 *Project Status:* Delayed *Project Milestone:* In UAT *Project Plan*: https://docs.google.com/spreadsheets/d/1rGh6flszkA0Xj6A51tQdpwSihqC_GVLJOum= 7tgczfoU/edit?gid=3D1515857335#gid=3D1515857335 *Action Items: * - @Roxana Cruz : - Create 4 new caregivers in Wellsky and add their external IDs - Key shifts from 3/9 through 3/25 under the 4 new caregivers - @Amanda Soukvilay Manually adjust the 4 original caregiver IDs in Caribou to the new format (Ceridian ID-Location ID) on = 3/26 (when the caregivers' outbound file flows through). - @Amanda Soukvilay + @Phil Schwyter : - Add and manually redeem points for the 4 new test caregivers on 3/2= 6 - Validate that the redemption date is set for this week on 3/26 *Project Updates: * - *Development Updates* - The changes will be completed by EOD 3/25 and we can proceed with UAT - *UAT Progress* - Created new test caregivers and shifts to review together on 3/26. - *Change Management* - Informed the field and caregivers about the go-live delay. - We have adjusted all communications that will be sent out closer to go live. - We have adjusted the open office hours and added an additional training refresher to the field's calendars. *Project Timeline: * # TASK TITLE START DATE DUE DATE STATUS 1 Scope 12/4/2025 1/9/2026 Complete 2 Requirements 12/4/2025 1/9/2026 Complete 3 Design 12/4/2025 1/21/2026 Complete 4 Development & QA 1/12/2026 2/27/2026 Complete 5 UAT 2/2/2026 4/2/2026 In Progress 6 Go Live 4/9/2026 4/9/2026 Not Started 7 Training and Communication 2/2/2026 4/9/2026 Not Started 8 Hypercare 4/9/2026 4/23/2026 Not Started 9 Retrospect 5/13/2026 5/13/2026 Not Started Best - *Alyson Rohane* Senior Project Manager | *TheKey* ------------------------------ *From:* Alyson Rohane *Sent:* Wednesday, March 18, 2026 1:57 PM *To:* Monica Johnston ; Jeff Morris ; Tyler Ng ; Alber Diaz ; Amanda Soukvilay ; Dulce Aganan-Coleman ; Phil Schwyter ; Tim Ahong ; Katherine Guildner ; Troy Riha ; Umesh Shah ; Cara Tan ; John Champagne ; Audra Williams ; Tiffany Silton ; joyce.gonzalez@thekey.com ; germaine.daniels@thekey.com ; rcruz@thekey.com ; Lyndsey Organ ; Olivia Farrow ; Jackie Bock ; Timothy Thomas ; Monica Johnston *Cc:* Cheryl Logan ; Donny Deshotels ; Emily Kraeter ; elisabeth.cox@thekey.com *Subject:* Caribou Canada Expansion Weekly Update - 03/18/20225 Hi, all - We are less than one week out from go live! Below are the latest updates for the Caribou Canadian expansion project. Please reach out if you have any questions or updates! *Executive Sponsor:* Emily Kraeter *Go Live Date:* Tuesday, March 24th, 2026 *Project Status:* On track *Pr

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