--000000000000bdd974064900f72e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for chiming in on this Audra! Bee Scherer Director, Client Experience | TheKey Mobile: 425.429.1064 On Thu, Jan 22, 2026 at 1:45=E2=80=AFPM Timothy Thomas wrot= e: > Thanks Audra! > > On Thu, Jan 22, 2026 at 4:15=E2=80=AFPM Sharon Speirs wrote: > >> Thank you Audra >> We appreciate you trying to figure out how it can work for the team >> Sharon >> >> Sharon, Speirs >> >> General Manager >> >> Vancouver, BC >> >> Office: 778.279.3634 >> >> sspeirs@thekey.com >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> >> >> >> On Thu, Jan 22, 2026 at 1:12=E2=80=AFPM Audra Williams wrote: >> >>> Email sent to John and I cc'd you both on it. >>> >>> I am sure he will be able to help us out with that. >>> >>> Best, >>> >>> On Thu, Jan 22, 2026 at 1:08=E2=80=AFPM Sharon Speirs >>> wrote: >>> >>>> They are all tagged partner rate exception and VCH >>>> >>>> Sharon, Speirs >>>> >>>> General Manager >>>> >>>> Vancouver, BC >>>> >>>> Office: 778.279.3634 >>>> >>>> sspeirs@thekey.com >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> On Thu, Jan 22, 2026 at 1:00=E2=80=AFPM Audra Williams >>>> wrote: >>>> >>>>> Remind me the tag we use for VCH? We can see if John can exclude >>>>> based on that tag as that will be the easiest way. >>>>> >>>>> On Thu, Jan 22, 2026 at 12:46=E2=80=AFPM Timothy Thomas wrote: >>>>> >>>>>> Hi Bee, >>>>>> >>>>>> Let me know how we can plan to handle the VCH clients so I can >>>>>> reassure the team we'll be ok with the new incentive plan. >>>>>> >>>>>> Thanks! >>>>>> Tim >>>>>> >>>>>> On Tue, Jan 20, 2026 at 2:59=E2=80=AFPM Sharon Speirs >>>>>> wrote: >>>>>> >>>>>>> Good morning >>>>>>> I just want to confirm that for Vancouver SLA we are not including >>>>>>> VCH clients as in the past it has not been applicable due to how we= have to >>>>>>> bring them on and how long they stay etc etc. >>>>>>> They have always been excluded but when I look at Tableau the % >>>>>>> seems incorrect. This makes me wonder if in fact all SOC are actual= ly >>>>>>> included in this report? >>>>>>> Any insight you have into this would be appreciated >>>>>>> Kind regards >>>>>>> Sharon >>>>>>> Sharon Speirs >>>>>>> General Manager >>>>>>> sspeirs@thekey.com >>>>>>> Mobile: (778) 991-3361 >>>>>>> Office: (778) 279-3634 >>>>>>> TheKey.com >>>>>>> *We value your feedback. Please leave us a Google review* >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>> >>>>> -- >>>>> Audra Williams >>>>> National Director, Quality and Care Innovation >>>>> audraw@thekey.com >>>>> Mobile: (425) 757-7027 >>>>> https://thekey.com >>>>> >>>>> >>>> >>> >>> -- >>> Audra Williams >>> National Director, Quality and Care Innovation >>> audraw@thekey.com >>> Mobile: (425) 757-7027 >>> https://thekey.com >>> >>> >> --000000000000bdd974064900f72e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for chimin