Re: Re: Long term Care Policy Coverage Issue - [#1295324]

From
Joey Taylor <joey.taylor@thekey.com>
To
Jeannie Ortiz <ltci@thekey.com>
CC
asamet13@outlook.com, tt@thekey.com
Date
Tue, 2 Dec 2025 11:43:13 -0500
Folder
INBOX
--00000000000054e0700644facbe1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This is amazing!! Thank you Jeannie!! On Tue, Dec 2, 2025 at 11:41=E2=80=AFAM Jeannie Ortiz wro= te: > Hi Andrew, > > I spoke with Jonelle, and she confirmed that we are now an approved > provider. They received everything necessary, and they are processing the > invoices. The clients should start receiving their reimbursements soon. > > However, please note that they were unable to provide specific informatio= n > regarding reimbursements due to HIPAA restrictions. > > Could you please let me know when the reimbursements begin or if there is > anything else we can do to assist? > > Thank You, > Jeannie Ortiz > Finance Onboarding & Experience Manager > jeannie.ortiz@thekey.com > Phone: 855.205.8007|Fax: 813.693.5625 |Email: ltci@thekey.com > > > On Tue, 2 Dec at 11:28 AM , Jeannie Ortiz wrote: > Hi Andrew, > > I apologize for missing your call. I am currently on the phone with them > now. > > =E2=80=8B > Thank You, > Jeannie Ortiz > Finance Onboarding & Experience Manager > jeannie.ortiz@thekey.com > Phone: 855.205.8007|Fax: 813.693.5625 |Email: ltci@thekey.com > > > > 1295324:611100 > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --00000000000054e0700644facbe1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This is amazing!! Thank you Jeannie!! On Tue, Dec 2, 2025 at 11:41=E2=80=AFAM Jeannie Ortiz &lt; ltci@thekey.com &gt; wrote: Hi Andrew, I spoke with Jonelle, and she confirmed that we are now an= approved provider. They received everything necessary, and they are proces= sing the invoices. The clients should start receiving their reimbursements = soon. However, please note that they were unable to provide specific infor= mation regarding reimbursements due to HIPAA restrictions.=C2=A0 = Co= uld you please let me know when the reimbursements begin or if there is any= thing else we can do to assist? Thank You,=C2=A0 Jeannie Ortiz Finance Onboarding &amp; Experience M= anager jeannie.ortiz@thekey.com =C2=A0 Phone:= =C2=A0 855.205.8007 |Fax:=C2=A0 813.693.5625 =C2=A0 |Email:=C2=A0 ltci@thekey.com =C2=A0 On Tue, 2 Dec at 11:28 AM , Jeannie Ortiz &lt; ltci@thekey.com &gt; wrote: Hi Andrew, I apologize for missing your call. I am currently on the p= hone with them now. =C2=A0 =E2=80=8B

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