--000000000000c9949c064a2aedbc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable If I understand correctly, you pretty much want all offices (only English for Montreal) to route to a single call queue, containing Desiree, during their respecitve Open Hours, correct? If so, that's exactly how it will work once we bring your Intakes on to Zoom CC. On Thu, Feb 5, 2026 at 2:44=E2=80=AFPM Timothy Thomas wrote= : > Hi Mark, > > We uncovered an opportunity to improve the call flow for leads in the > western portion of country in Canada. > > Currently on-call handles leads before the office opens in the morning ex= : > Vancouver up until 9am PST. Meanwhile we have our intake manager that > starts at 9am ET. We should route all intakes for All sites to her as of > 9am ET. > > Does that make sense? > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --000000000000c9949c064a2aedbc Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable If I understand correctly, you pretty much want all office= s (only English for Montreal) to route to a single call queue, containing D= esiree, during their respecitve Open Hours, correct?=C2=A0 If so, that'= s exactly how it will work once we bring your Intakes on to Zoom CC.=C2=A0= =C2=A0 On Thu, Feb 5, 2026 at 2:44=E2=80=AFPM Timoth= y Thomas < tt@thekey.com > wrote: Hi Mark, We uncovered an opportunity=C2=A0to= improve the call flow for leads in the western portion of country in Canad= a. Currently on-call handles leads before the offi= ce opens in the morning ex: Vancouver up until 9am PST. Meanwhile we have o= ur intake manager that starts at 9am ET. We should route all intakes for Al= l sites to her as of 9am ET. Does that make sense?= -- Tim Thomas Head = of Midwest & Canada Divisions |=C2=A0 TheKey Mobile: 514.591.9387 = --000000000000c9949c064a2aedbc--