----==_mimepart_68cb114ec1e39_20c3fa294da62745338333 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Diane,=C2=A0 This has been resolved. =C2=A0It appears the InContac= t number associated with the Chicago Intakes line is ringing busy for som= e reason. =C2=A0I have assigned an alternate inbound number and tested su= ccessfully. =C2=A0Please try it for yourself and let me know if you have = any continuing issues. Thanks,=C2=A0 Mark Warner =0D =0D On=0D Wed, 17 Sep at 3:47 PM=0D , Shibam Karmakar wr= ote:=0D =0D =0D Hi Diane,=C2=A0 =0D =C2=A0 =0D Your support ticket #1213471 has been escalated to our senior team to en= sure you receive the highest level of expertise and a swift resolution. Y= ou'll be contacted directly by a senior support specialist with updates a= nd further assistance. For real-time updates, feel free to click on https= ://hca.freshdesk.com/helpdesk/tickets/1213471. We appreciate your patienc= e and are here to ensure your satisfaction. =0D =C2=A0 =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D Shibam Karmakar =0D Service Desk Engineer =0D =0D Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com=0D =0D TheKey.com =0D =0D =C2=A0=0D =0D =0D We are Happy to Assist You! =0D =0D =0D =0D =0D On=0D Wed, 17 Sep at 3:31 PM=0D , Diane Mockenhaupt wrote:=0D =0D =0D Hello, =0D =0D When calling the Chicago main number, (847)853-7777 and selecting option= 1 - New Client a fast busy signal is received.=C2=A0 I tried calling fro= m both my work cell and my personal cell 20 minutes apart and the result = was the same - not connecting but receiving a fast busy=C2=A0signal. I co= ntacted our Intake Specialist and she confirms she has not received intak= e calls for Chicago.=C2=A0 We have had no New Leads since yesterday.=C2=A0= =C2=A0 =0D When I select option 2=C2=A0 - existing=C2=A0client and option 3 - careg= iver are both connecting as expected. =0D =0D Thank you, =0D Diane =0D -- =0D =0D =0D =0D =0D Diane Mockenhaupt=0D =0D =0D =0D =0D General Manager, Chicago Office and Michigan Office=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D dmockenhaupt@thekey.com=0D =0D =0D =0D =0D =0D Mobile: (224) 808-0607 Office: (847) 853-7777 =0D= =0D =0D =0D TheKey.com=0D =0D =0D =0D =0D =0D =0D =0D We value your feedback. Please leave us a Google review=0D= =0D =0D =0D =0D =0D ----==_mimepart_68cb114ec1e39_20c3fa294da62745338333 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Diane,=C2=A0 =0D =0D This has been resolved. =C2=A0It appears the InContact n= umber associated with the Chicago Intakes line is ringing busy for some r= eason. =C2=A0I have assigned an alternate inbound number and tested succe= ssfully. =C2=A0Please try it for yourself and let me know if you have any= continuing issues. =0D =0D Thanks,=C2=A0 =0D Mark Warner =0D =0D =0D =0D =0D =0D =0D On=0D Wed, 17 Sep at 3:47 PM=0D , Shibam Karmakar = <itsupport@thekey.com> wrote:=0D =0D =0D Hi Diane,=C2=A0 =0