--0000000000006a9fa2063dfd0377 Content-Type: multipart/alternative; boundary="0000000000006a9fa1063dfd0376" --0000000000006a9fa1063dfd0376 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi everyone, First off, thank you all so much for being so on top of this*!* I really appreciate the quick follow-ups. I spoke with Mark earlier today, and for now, he=E2=80=99s comfortable cont= inuing with the program. I let him know about the 15 minute notification delay that Maryham mentioned and explained that this setting is adjustable, which he was glad to hear. I also shared with him that Mrs. Nawacki was actually on the floor for 3 minutes and 12 seconds. He found it really helpful to have that specific detail, as it gives more insight into her cognitive state, especially in terms of what she remembers, what she doesn=E2=80=99t, and how she=E2=80=99= s perceiving time during these incidents. We talked about adjusting the notification window to under 5 minutes, ideally closer to 3 minutes, if possible? Also, just to keep things clear going forward, could we make sure that someone is only marked as "recovered" once that=E2=80=99s been confirmed, e= ither with the nursing station or with Mark directly? Lastly, in the event of a fall, we=E2=80=99d like to ask that both the nurs= ing station and Mark be called right away, since our caregivers aren=E2=80=99t = on-site 24/7. Thanks again everyone! Dom [image: TheKey] Dominique Jacobs *Gestionnaire des soins/**Infirmi=C3=A8re auxiliaire* *Client Care Manager/Licensed Practical Nurse* Tel: 514.907.5065 | Fax: 514.221.4265 djacobs@TheKey.com | TheKey.ca On Wed, Sep 3, 2025 at 1:55=E2=80=AFPM Timothy Thomas wrote= : > Thanks, keep us posted. > > On Wed, Sep 3, 2025 at 1:54=E2=80=AFPM Meighen Fitzpatrick meighen.fitzpatrick@thekey.com> wrote: > >> Hi Tim, >> >> Just an update - we are working with Pontosense to get more information >> on the fall. >> >> Thanks >> Meighen >> >> On Sep 3, 2025, at 9:05=E2=80=AFAM, Steven Ferguson >> wrote: >> >> FYI >> >> >> >> *From: *Timothy Thomas >> *Date: *Tuesday, September 2, 2025 at 14:43 >> *To: *Dominique Jacobs , Steven Ferguson > sferguson@joinlifeguard.com>, Nathanial Findlay > nfindlay@joinlifeguard.com> >> *Cc: *Joey Taylor >> *Subject: *Re: Fall Incident =E2=80=93 Mrs. Nawacki >> >> +Steven Ferguson +Nathanial Findlay >> >> >> >> >> Steve, could you look into this and please get back to me as soon as >> possible. >> >> >> >> Thanks >> >> Tim >> >> >> >> On Tue, Sep 2, 2025 at 1:54=E2=80=AFPM Dominique Jacobs >> wrote: >> >> Hi Timothy, >> >> >> I was advised to bring this current issue to your attention. >> >> >> Unfortunately, our client, Mrs. Nawacki, experienced a fall this morning= . >> When our caregiver Emily arrived, thankfully early, she found Mrs. >> Nawacki on the floor in her bedroom. She immediately called the nurse at >> Place Kensington, who was fortunately able to assist her, and Mrs. Nawac= ki >> was okay. >> >> >>