--000000000000f76163064ced8018 Content-Type: multipart/alternative; boundary="000000000000f76162064ced8017" --000000000000f76162064ced8017 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Everyone, I'm happy to share that we have added a new insight to your *HCL Scorecard * on Tableau: *Total Billed Hours* associated with your revenue and SOCs. When you hover over the *"Revenue Actuals vs Goal" bar chart* you'll find the total billed hours for that month and the month-over-month billed hours growth percentage. When you hover over the *"SOC Actuals vs Goal" bar chart* you'll find the total billed hours for the new SOCs in that month and the month-over-month billed hours growth percentage for those new starts. This provides a rate-neutral view of your performance, spotlighting the actual volume of business you're driving regardless of price fluctuations. By tracking this data, we are also aligning Sales and Ops under unified language to define success and measure capacity. [image: image.png] [image: image.png] If you have any questions about how this data is pulled or how to interpret these insights, please don=E2=80=99t hesitate to reach out. Thank you, --=20 Julia Jenkins Director, Revenue Operations *Please note my email address has changed:* jujenkins@thekey.com Mobile: (805) 717-7606 TheKey.com --000000000000f76162064ced8017 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Everyone, I'm happy t= o share that we have added a new insight to your HCL Scorecard on Tableau: Total Billed Hours associated with your revenue and SOCs. When yo= u hover over the "Revenue Actuals vs Goal" bar chart you&#= 39;ll find the total billed hours for that month and the month-over-month b= illed hours growth percentage.=C2=A0 When you= hover over the "SOC Actuals vs