--000000000000576b51064859d4cc Content-Type: multipart/alternative; boundary="000000000000576b51064859d4cb" --000000000000576b51064859d4cb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable These are all amazing! =F0=9F=92=99 The recognition for our CSM's the true= linchpin for our work! Shoutout to ours @Nicole Lincoln !!= !! Our families are so lucky to have her! On Wed, Jan 14, 2026 at 9:18=E2=80=AFAM Emily Kraeter wrote: > You all make me so proud to call TheKey my work home! =E2=99=A5=EF=B8=8F > > On Wed, Jan 14, 2026 at 6:11=E2=80=AFAM Timon Page wrote: > >> Congrats to all with a special shout-out to Kristal Parris! Way to go >> Kristal!!!! >> >> Best regards, >> * Timon Page * >> General Manager, Ontario >> timon.page@thekey.com >> Mobile: (437) 223-0841 >> TheKey.ca >> >> >> >> >> On Tue, Jan 13, 2026 at 4:54=E2=80=AFPM Bridgett Scherer >> wrote: >> >>> Hello all! >>> >>> I am pleased to provide another update on our Client Success Manager >>> Pulse Survey Platform, as well as an exciting update for expanding this >>> survey program to all of our clients. >>> >>> First - we continue to see *perfect 10s across the board for every >>> single CSM Pulse Survey received*! This is by far the strongest >>> performing area of our entire client feedback program, and continues to >>> showcase our exemplary CSM team. We have yet to receive a single CSM Pu= lse >>> Survey response with a score lower than 10. Please see a few excerpts f= rom >>> recent surveys responses: >>> >>> =F0=9F=8C=9F =E2=80=9CKristal contacted me within a very short time aft= er my call to the >>> Key. I am extremely grateful as I was overwhelmed with my moms home >>> situation and health change. Kristal was reassuring that help was avail= able >>> and soon. When Kristal and Neli arrived that day I saw and believed we >>> would be ok. Thank you!! In addition Kristal has been available and hel= pful >>> as I determine my changing needs with mom. Hopefully soon I figure out = the >>> best fit for support hours.=E2=80=9D - *Kristal Parris, Toronto* >>> >>> =F0=9F=8C=9F =E2=80=9CKristen has done an outstanding job helping me se= cure health aides >>> for my sister. She is very knowledgeable and caring. It has been a plea= sure >>> working with her.=E2=80=9D - *Kristen Bourne, Grand Strand* >>> >>> =F0=9F=8C=9F =E2=80=9CIn my brief time working with Jennifer, I have fo= und her to be >>> extremely prompt, knowledgeable, insightful and caring. Her interaction= s >>> with the person needing care and the rest of the family have been >>> impeccable thus far.=E2=80=9D - *Jinniefer Castillo, Chicago* >>> >>> =F0=9F=8C=9F =E2=80=9CShe has been excellent - we are so grateful for t= he speed at which >>> she was able to accommodate us and for how quickly she understood my da= d=E2=80=99s >>> personality and needs to match him with amazing caregivers/nurses.=E2= =80