--000000000000bf2f210647abc3cd Content-Type: multipart/related; boundary="000000000000bf2f210647abc3cc" --000000000000bf2f210647abc3cc Content-Type: multipart/alternative; boundary="000000000000bf2f1f0647abc3cb" --000000000000bf2f1f0647abc3cb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I'm on it. AH ---------- Forwarded message --------- From: Date: Mon, Jan 5, 2026, 4:35 PM Subject: 01/05/26 - Action Required - $63K Open Balance - New Client Audit Results To: , , Michelle Kenaga , Coddye Ring-Noonan , Gayle Soulides , Audra Williams , Amy Harris , Araceli Gutierrez , Cassi Gilkeson , Kimberly Guerci , Yukari Roberts , Beth Ann Rosario , Claudia Hernandez , Jessica Pascasio , Diane Mockenhaupt , Matt Nyberg , Leigh Smith , Kelley Richard , Tiffany Silton , Grace Labrecque , Jennifer Geist , , = , , , , , , , , , , = , , , , , = , , Cc: Sarah Powers , Alan Badger , Lito Delapena , , , , , , , , , , , , Hello Everyone, I hope you all had a great weekend, and Happy New Year. Please see the below summary by region for Clients in need of attention due to missing and/or incomplete mandatory documents in accordance with our onboarding process. Also, below is a breakdown of the over $63K open balance for these Client=E2=80=99s missing documentation listed by region. = Please review and address the document attached in the link below, including any clients with a start month in Aug-Nov 2025 who account for $382.25 of these open balances. Please reach out to Alejandro Aponte, and/or Jeannie Ortiz with any questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated. Please click here to review the updated audit tracker. - *Midwest Region* currently has the largest open balance at over $21k in total with over $0k open for clients with start dates in Aug-Nov 2025 - *Bay Area Region* currently has the largest # of clients that have started services in need of attention at 22. - *Northeast Region* currently has the second largest open balance at over $20k in total with over $0k open for clients with start dates in Aug-Nov 2025 - *Southeast Region* currently has the second largest # of clients that have started services in need of attention at 18. *Approx $63K open balance due for clients with a missing/incomplete Client Consent Agreement or payment authorization forms. $382.25 open balance for clients with start dates in Aug-Nov 2025.* Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sh