----==_mimepart_69209048687eb_20528049390122204f4 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable You are most welcome, and yes Joey feel free to forward to Andrew if Tim = is also okay with it, I see no issue with that. =C2=A0 Respe= ctfully,=C2=A0 Alejandro Aponte Finance Onboarding Analyst III =C2=A0= |=C2=A0TheKey =C2=A0 Long Term Care Insurance Customer Service - (855) 2= 05-8007 Long Term Care Insurance Fax - (813) 693-5625 =C2=A0 Billing S= upport Customer Service - (866) 226-1702 Billing Support Email - Billing= @thekey.com =C2=A0 =C2=A0 =0D =0D On=0D Fri, 21 Nov at 11:06 AM=0D , LTCi Support wrote:=0D Understood, thanks=C2=A0for the update. =0D =0D =0D On Fri, Nov 21, 2025 at 10:58=E2=80=AFAM Alejandro Aponte wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hello again, =0D =0D =0D =0D I have not heard back from Andrew, but attached is the letter Jeannie dr= afted and submitted to UNUM and we also submitted a slide deck provided t= o us by compliance about TheKey's mission and principles.=C2=A0 =0D =0D =0D =0D I am going to close this out on our end, but please let me know how we c= an assist further. If UNUM accepts this information as the two missing cr= iteria's then they will approve us as a provider and process the invoices= we submitted for reimbursement if the claim is approved.=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =C2=A0 =0D =0D Respectfully,=C2=A0 =0D =0D =0D =0D Alejandro Aponte =0D =0D Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0 =0D =0D Long Term Care Insurance Customer Service - (855) 205-8007 =0D =0D Long Term Care Insurance Fax - (813) 693-5625 =0D =0D =C2=A0 =0D =0D Billing Support Customer Service - (866) 226-1702 =0D =0D Billing Support Email - Billing@thekey.com =0D =0D =C2=A0 =0D =0D =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Wed, 19 Nov at 10:25 AM=0D =0D , LTCi Support wrote:=0D =0D Thanks Alejandro. Keep us posted if you hear= back.=C2=A0 =0D =0D =0D =0D =0D =0D On Wed, Nov 19, 2025 at 10:17=E2=80=AFAM Alejandro Aponte wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hello everyone, =0D =0D =0D =0D =0D =0D =0D =0D I left a VM for Andrew at 202-425-0547 just now. In my VM I explained un= fortunately we are unable to meet the second criteria that UNUM is needin= g for us to become an approved provider. We do not have a Licensed Physic= ian on staff in Canada as we do not offer medical services. Once the clie= nt comes onto service in our Florida location, their services will be rei= mbursable under their UNUM policy as we are already an approved provider = in the United States. Having a Licensed Physician is not a requirement to= be an approved provider in the United States.=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D I provided our departments phone number and hours of operations for Andr= ew to contact us, and they can be transferred directly to me if they have= further questions or concerns. Jeannie is goin