--000000000000089702064602685a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable FYI ---------- Forwarded message --------- From: Amelia Howard Date: Mon, Dec 15, 2025 at 1:09=E2=80=AFPM Subject: CSM Meetings with Regional Manager To: Diane Mockenhaupt , Venus Hurd Johnson , Malin Maleegrai = , Jinniefer Castillo Hello Dynamic CSM Team, I am reaching out because building and maintaining relationships with my team is very important to me. I understand there have been many changes and additional tasks given to you and expectations are high. I am here to help support you and streamline operations. Starting in January after the holidays, I will be performing a ride along with you for assessments and SOC. This will give us a chance to bond and talk. Also to educate myself on how we start clients out in the field. I am requesting before I meet you at a clients' home, I would like to meet with you individually to introduce how I can support and to hear from you what is working for you, what might not be working, and how we can strengthen operations, where we see it in our revenue growth and meet required budgetary requirements and margins. Please see my calendar and add a meeting to my schedule, I rather this be an in-person meeting if possible. Please let me know if you can't meet in person. I know we have holidays and PTO coming up but I only need an hour of your time, between this week and next week. Thanks Team, looking forward to meeting with you. Amelia Howard Regional Manager 312-880-8229 --000000000000089702064602685a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable FYI ---------- Forwarded message ------= --- From: Amelia Howard < amelia.howard@thekey.com > Date: Mon, Dec 15, 2025 at 1:09= =E2=80=AFPM Subject: CSM Meetings with Regional Manager To: Diane Moc= kenhaupt < dmockenhaupt@thekey= .com >, Venus Hurd Johnson < venus.hurdjohnson@thekey.com >, Malin Maleegrai < malin.maleegrai@thekey.com >, = Jinniefer Castillo < jin= niefer.castillo@thekey.com > Hello Dynamic CSM Team, I am reaching out becau= se building and maintaining relationships with my team is very important to= me. I understand there have been=C2=A0 many changes and additional tasks g= iven to you and expectations are high. I am here to help support you and st= reamline operations. Starting in January after the holidays, I will be perf= orming a ride along=C2=A0with you for assessments and SOC. This will give u= s a chance to bond and talk. Also to educate myself on how we start clients= out=C2=A0in the field. I am requesting before I m= eet you at a clients' home, I would like to meet with you individually = to introduce how I can support and to hear from you what is working for you= , what might not be working, and how we can strengthen=C2=A0operations, whe= re we see it in our revenue growth and meet required budgetary requirements= and margins. Please see my calendar and