--000000000000fa0b10064d65778c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Micah, Thank you for meeting with me today to discuss SAPs, referrals out, and communication processes. I appreciate your feedback regarding communication, I will meet with the team.Regarding our discussion on teamwork, please continue to direct questions and concerns to the team or me. If you do not receive a timely response, please let me know. In those instances, we can also utilize our current chats for follow-ups if there is no response. I believe direct communication will strengthen our teamwork within the office, though I understand the frustration when responses are delayed. Keep me updated on whether this improves. We will work on increasing communication moving forward to ensure you remain informed and have the information necessary to foster our current SAP accounts. Please see the responses below. I will meet with the team to review the SAP/Communications email as well, and respond with everyone on the team, so we are all on the same page. We have already discussed some of this today. Thanks Micah for everything! Amelia Howard ---------- Forwarded message --------- From: Micah Jakoblich Date: Wed, Mar 18, 2026 at 6:58=E2=80=AFPM Subject: Referrals Out/Communications/SAPs To: Ashley Alford , Pat Echols , Amelia Howard Cc: Earl Blair , Timothy Thomas Hi Team, I'm grateful to see the updated Community Resource Guide in action; it's great to hear of a referral sent thru from the team. As we grow, I want to ensure we present a united front and protect the brand we've worked hard to build. To keep our momentum going and ensure no one is left "out of the loop", I have a few quick process updates: *Referral Outs and Salesforce* When you send a referral out, please CC me on the email. This helps me maintain continuity when the partner reaches out to me directly. Also, let's make sure these are logged in Salesforce. It's one of our best tools for proving our value to partners. (Note: I've already logged the recent referral out today after hearing about it from the referral source.) If anyone needs a quick refresher on the logging process, just give me a shout - I'm happy to walk thru it with you. *Ok, no problem, team will continue to send referral infofrmation if applicable, they will send you an email, if you can add to SF. Thanks.* *Communication* We're all busy in meetings, but if your schedule shifts last minute (especially for scheduled SAP meetings), please give me a quick heads up via chat or text with the specific change. This helps me manage the account's expectations so we don't lose the trust we've built. *We will be starting Bi-Monthly meetings with locked off hours to co-market together. Micah if we could do a 1-3pm or 2 to 4pm (Let me know what works for you) I will send calendar invite. Any possible meetings you would like for me to attend or for me to be aware of if I can change my schedule, please add to my c