--000000000000186f8c064a6a7690 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Salesforce Users, Thank you to everyone who participated in the most recent Salesforce User Survey! Your feedback continues to shape the way we improve the platform to better support your day-to-day work. We had a strong response rate, and your input has provided meaningful insights into what=E2=80=99s working well and where we can do better. Below= is a summary of the key findings comparing our Q4 2024 results to our Q4 2025 results: Areas of Progress Since Last Survey: - *Significant Jump in Support Satisfaction:* The average satisfaction with support when encountering issues increased dramatically from *3.57 to 4.52*, reflecting the team's commitment to quicker responses and more effective assistance. - *Higher Day-to-Day Satisfaction:* Overall satisfaction with Salesforce in supporting your daily business processes increased from *3.39 to 3.90= * . - *Enhancements & Communication:* Satisfaction with project involvement and communication grew from *3.49 to 3.71*, showing positive growth in how we collaborate on new features. What=E2=80=99s Working Well: Users provided excellent feedback regarding the *team=E2=80=99s responsiven= ess and speed*. Specifically, the "Open Office Hours" and the quick turnaround on support tickets were highlighted as major wins. Many users noted that the team is "helpful anytime" and appreciated the "hand-in-hand" collaboration on integration projects. Where We Can Improve: The top areas for improvement remain focused on *ease of use* and *efficiency*. While scores improved, users still find certain documentation processes "tedious" and requested a more streamlined experience to reduce manual work. Integration with Wellsky continues to be a priority, particularly around account conversion and data flow to reduce duplication. Survey Scores (Averages out of 5): *Question* *2024 Survey* *2025 Survey* How satisfied are you with Salesforce in supporting your day-to-day business processes? 3.39 3.90 How would you rate the overall ease of use of Salesforce for your role? 3.1= 0 3.38 How effective is Salesforce in streamlining and improving efficiency? 3.12 3.29 How satisfied have you been with the support you receive (last 60 days)? 3.57 4.52 How satisfied are you with recent enhancements/updates? 3.47 3.57 How satisfied are you with involvement and communication? 3.49 3.71 How satisfied are you with training, resources, and documentation? 3.63 3.6= 2 *Overall Average Score* *3.40* *3.71*Common Themes from Feedback: - *Ease of Use & Efficiency:* Users find documenting activities tedious and want a "drastically" simplified process for meeting documentation. - *Integration Gaps:* A strong desire for better data sync between Salesforce and Wellsky to cut back on "duplication of work