--00000000000088b9f4063e9e19a5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Alejandro The POA documentation has been uploaded to the clients' profile. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Wed, Sep 10, 2025 at 4:15=E2=80=AFPM Alejandro Aponte wrote: > Hello again, > > Just touching base here, are you able to please provide an update if ther= e > is one? > > > "We audited this new Oakville client and discovered the payment > information provided does not belong to the person who signed the payment > authorization form. Are you able to please assist in securing documentati= on > that shows Barbara can legally provide us with the clients banking > information? If it is a joint account then proof showing that will work a= s > well. > > If not we will need an updated payment authorization form signed by > Alicia." > > > Respectfully, > > *Alejandro Aponte* > Finance Onboarding Analyst III | TheKey > > Long Term Care Insurance Customer Service - (855) 205-8007 > Long Term Care Insurance Fax - (813) 693-5625 > > Billing Support Customer Service - (866) 226-1702 > Billing Support Email - Billing@thekey.com > > > > > On Tue, 2 Sep at 5:28 PM , Alejandro Aponte > wrote: > Hello again, > > Just touching base here, are you able to please provide an update if ther= e > is one? > > > "We audited this new Oakville client and discovered the payment > information provided does not belong to the person who signed the payment > authorization form. Are you able to please assist in securing documentati= on > that shows Barbara can legally provide us with the clients banking > information? If it is a joint account then proof showing that will work a= s > well. > > If not we will need an updated payment authorization form signed by > Alicia. " > > > > Respectfully, > > *Alejandro Aponte* > Finance Onboarding Analyst III | TheKey > > Long Term Care Insurance Customer Service - (855) 205-8007 > Long Term Care Insurance Fax - (813) 693-5625 > > Billing Support Customer Service - (866) 226-1702 > Billing Support Email - Billing@thekey.com > > > > > On Tue, 26 Aug at 2:46 PM , Alejandro Aponte > wrote: > Hello again, > > Just touching base here, are you able to please provide an update if ther= e > is one? > > > "We audited this new Oakville client and discovered the payment > information provided does not belong to the person who signed the payment > authorization form. Are you able to please assist in securing documentati= on > that shows Barbara can legally provide us with the clients banking > information? If it is a joint account then proof showing that will work a= s > well. > > If not we will need an updated payment authorization form signed by > Alicia. " > > > Respectfully, > > *Alejandro Aponte* > Finance Onboarding Analyst III | TheKey > > Long Term Care Insurance Customer Service - (855) 205-8007 > Lon